by Brainvire Infotech Pvt. Ltd

Add Tag is a SuiteCRM add-on that enables users to apply helpful tags on records to better manage large tasks in the CRM. Choose to tag records one by one or by the bulk action feature. Use the report tool to apply a filter and segment records per tag of your choice.

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#5827 - Regarding its installation

Open Installation created by Adogra 2 months ago

Hi, We have purchased trial version of this add on and now it is shifted to paid version. We have installed it in suitecrm version 8.8.1, but we are getting error "Frontend mapping error BV_Tag". We are able to create tags but tags are not visible when we are creating records such as accounts, leads etc. Can you Please assist us in fixing this error, so that we can have its proper functionality. Hope to hear from you soon.

  1. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    2 months ago

    Hello,

    Thank you for reaching out.

    The plugin you're currently using supports only SuiteCRM version 8.6, which is why you're encountering the "Frontend mapping error BV_Tag." This limitation is mentioned in the documentation as well. However, don't worry, we will provide you with the updated plugin version compatible with SuiteCRM 8.8.

    We’ll send you the updated version shortly. Let us know if you need any further assistance in the meantime.

    Thank You

  2. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    2 months ago

    Hello,

    The currently available plugin works with SuiteCRM 8.6. However, we can provide you with a version for SuiteCRM 8.8, but please note that this will require additional customization, which will incur an extra cost. If you're okay with this, please let us know.

    Thank You

  3. Adogra member avatar

    Adogra

    2 months ago

    Hi,

    We have upgraded to 8.8.1 version, Please send us version of plugin for suitecrm 8.8. So that we can test this month. otherwise please cancel the purchase from next month.

  4. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    2 months ago

    Hello,

    The plugin currently available in the store works with SuiteCRM 8.6. For SuiteCRM 8.8, we will need to make a few changes to the plugin. Please note that these changes will require additional customization, which will incur extra costs. If you're okay with this, please let us know.

    Thank you.

    • Adogra member avatar

      Adogra

      3 days ago

      Hi,

      Ass per your suggested version, we have lower down the version of suitecrm to 8.6.0, but still this add on not working. Can you please assist us in fixing this. https://prnt.sc/KagzmZ7X4AOl there are accounts I have created where I manually entered the tag shown in image above.

  5. Adogra member avatar

    Adogra

    one month ago

    Hi,

    Can you please cancel our subscription for now.

  6. Adogra member avatar

    Adogra

    3 days ago

    Hi,

    Ass per your suggested version, we have lower down the version of suitecrm to 8.6.0, but still this add on not working. Can you please assist us in fixing this. https://prnt.sc/KagzmZ7X4AOl there are accounts I have created where I manually entered the tag shown in image above.

  7. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    3 days ago

    Dear Customer,

    We will need to review the installation and configuration setup on your CRM instance. This will help us identify the root cause of the issue and assist you in resolving it effectively.

    Please let us know a convenient time so we can proceed with the investigation. Alternatively, you may cancel the add-on from your Store account if you prefer.

    • Adogra member avatar

      Adogra

      yesterday

      I am available from 9AM IST time to 7 PM IST ,let me know when we can connect.Also how would like to get connected?

    • BrainvireInfotech member avatar

      Brainvire Infotech Pvt. Ltd Provider Affiliate

      yesterday

      Dear Customer,

      We can connect at 12:30 PM IST. Could you please share your email address so we can send the Google Meet invitation?

  8. Adogra member avatar

    Adogra

    yesterday

    ok sure ,its adzgnet44@gmail.com

  9. Adogra member avatar

    Adogra

    a day ago

    i have installed yarn from back end and also node as per your recomendations but still i am not seeing the module to be active and tags are not getting assigned.

    please refer to attached screenshots

  10. Adogra member avatar

    Adogra

    6 hours ago

    Hi,

    Please let me know when we can connect, I share server access through teamviewer or anydesk

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