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#4131 - License key is invalid

Closed Bug? created by Televic Digital Verified Purchase 9 months ago

We are using SugarChimp already a couple of years, but it didn't seem to be working anymore this morning. Reason: license key cannot be validated (anymore)? See picture below.

license key sugarchimp.png

This can be due to a recent upgrade we executed on our SuiteCRM. I have already uninstalled the plugin and installed again, but the license issue keeps on popping up. Can somebody help me to get this fixed?

  1. hostmaster member avatar

    hostmaster Verified Purchase

    9 months ago

    We have started to receive the same error today, no changes made

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    9 months ago

    Thanks for reporting this. I'm able to replicate the error on my end and am checking in with our team. I'll follow up again shortly.

    Best, Heidi

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    9 months ago

    Thanks again for reporting this. Our team has resolved this issue so that your license key can successfully be validated. Can you quickly re-validate your license using the steps below?

    1. From within your CRM, navigate to the Admin page
    2. Click on Setup under the SugarChimp section
    3. Click on the License Key step, confirm your license is correct, and click Validate

    Please let me know if you have any trouble with this process.

    Best, Heidi

  4. Dominiek member avatar

    Televic Digital Verified Purchase

    9 months ago

    Thank you Heidi, issue has indeed been fixed!

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