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#3579 - 5000+ target list syncing to MC with out 38 making it across to Mail chimp
5000+ target list syncing to MC with out 38 making it across to Mail chimp
- I PERMANENTLY DELETED the mailchimp audience contacts - and I delete the Target List in cRM
- I created a new Target LIst in CRM and reset the sync - in https://central.ies.network//index.php?module=SugarChimp&action=admin
- i saw all the records queue up for the next sync (although i should mention that there was 5323 on the target list and 6123 records queued up for the sync - no other changes in other target lists in the sync queue that should have added more records to teh sync - but that is another matter)
- there there is still 0 in hte Mailchimp audience
Please help
stephen
3 years ago
Happy to help. To confirm, it sounds like there are 5000+ records on the Target List but only a few on making it to the Mailchimp audience. Can you tell me if you are also syncing fields (that you have set up through the Field Mapping page)?
So I can get further insight, can you take a screenshot of your Health Status page and send it to mailchimp@fanaticallabs.com? You can access this by navigating to the Health Status page within the SugarChimp section of your Admin page. Additionally, can you send a copy of your Sugar logs as well? Steps for this are below: 1. From within Sugar Admin click System Settings 2. Click View Log at the bottom of the page 3. Click All at the top of the page 4. Copy/paste the text that appears into a text file and send it along to mailchimp@fanaticallabs.com
Thanks for your help in troubleshooting.
Best, Heidi
3 years ago
Hello Heidi,
info sent via emails - thanks
3 years ago
Just following up on this ticket to indicate we've connected by email and via Zoom. Please let me know if you have further questions.
Best, Heidi