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#3579 - 5000+ target list syncing to MC with out 38 making it across to Mail chimp

Closed Bug? created by mta Verified Purchase a year ago

5000+ target list syncing to MC with out 38 making it across to Mail chimp

  • I PERMANENTLY DELETED the mailchimp audience contacts - and I delete the Target List in cRM
  • I created a new Target LIst in CRM and reset the sync - in https://central.ies.network//index.php?module=SugarChimp&action=admin
  • i saw all the records queue up for the next sync (although i should mention that there was 5323 on the target list and 6123 records queued up for the sync - no other changes in other target lists in the sync queue that should have added more records to teh sync - but that is another matter)
  • there there is still 0 in hte Mailchimp audience

Please help

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Happy to help. To confirm, it sounds like there are 5000+ records on the Target List but only a few on making it to the Mailchimp audience. Can you tell me if you are also syncing fields (that you have set up through the Field Mapping page)?

    So I can get further insight, can you take a screenshot of your Health Status page and send it to mailchimp@fanaticallabs.com? You can access this by navigating to the Health Status page within the SugarChimp section of your Admin page. Additionally, can you send a copy of your Sugar logs as well? Steps for this are below: 1. From within Sugar Admin click System Settings 2. Click View Log at the bottom of the page 3. Click All at the top of the page 4. Copy/paste the text that appears into a text file and send it along to mailchimp@fanaticallabs.com

    Thanks for your help in troubleshooting.

    Best, Heidi

    • mta member avatar

      mta Verified Purchase

      a year ago

      Hello Heidi,

      info sent via emails - thanks

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Just following up on this ticket to indicate we've connected by email and via Zoom. Please let me know if you have further questions.

    Best, Heidi

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