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#3380 - Sync Tab - error

Closed Bug? created by vladimir.reznik Verified Purchase a year ago

Good afternoon,

In opened tab Sync Settings it sends request to '/index.php?module=SugarChimp&action=sync&ajax_load=1' and the response of this request gets an error: 'There is no action by that name: sync'. We think this error is displayed because there is no "function action_sync" in modules/SugarChimp/controller.php

Thanks in advance.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hi Vladimir,

    Happy to help. To confirm, it sounds like you are attempting to navigate to the Sync Settings tab, is that correct? Can you tell me if you are navigating there directly from the Admin page or from another SugarChimp page? Can you try accessing it from the Admin page instead and see if you get the same error? Steps for this are below:

    1. From within your CRM, navigate to the Admin page
    2. Scroll to the bottom of the page
    3. Click Sync Settings, as shown here: https://d.pr/i/pO8GOn

    Thanks for your help in troubleshooting.

    Best, Heidi

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello there,

    We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

    Let me know how I can help.

    Thanks, Heidi Fanatical Labs Support

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