SugarChimp

by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on SuiteCRM data so you can market to the right people at the right time. Compatible with all versions of SuiteCRM.

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#2489 - The buttons don't work

Closed Installation created by alek1l99 4 years ago

Hello, good afternoon, I am finishing my installation of SugarChimp and the buttons to validate the license and make use of the setup, do not work. suitecrm error_log throws me the following statement:

[15-Jan-2020 19:21:34 UTC] PHP Notice: Undefined variable: setting_group in /home/edup17/public_html/nuevo/custom/include/Fanatical/Core/v1a/Setting/Setting.php on line 45 [15-Jan-2020 19:21:34 UTC] PHP Notice: Undefined index: LBL_UW_TYPE_MODULE in /home/edup17/public_html/nuevo/modules/Administration/UpgradeWizardCommon.php on line 157 [15-Jan-2020 19:21:34 UTC] PHP Notice: Undefined index: LBL_UW_MODE_INSTALL in /home/edup17/public_html/nuevo/modules/Administration/UpgradeWizardCommon.php on line 164 [15-Jan-2020 19:23:58 UTC] PHP Notice: Undefined variable: data in /home/edup17/public_html/nuevo/modules/SugarChimp/views/view._ce_only_health_status.php on line 15 [15-Jan-2020 19:23:58 UTC] PHP Notice: Undefined variable: data in /home/edup17/public_html/nuevo/modules/SugarChimp/views/view._ce_only_health_status.php on line 17

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Hi Alek,

    Thanks for sending this along. Can you tell me if the page is fully rendering? It should look something like this: https://d.pr/i/ukDDEu. SuiteCRM requires your permissions to be set so that SugarChimp can update and create files on your server. Have you checked these server permissions? You can find more insight on this for SuiteCRM here: https://docs.suitecrm.com/admin/advanced-configuration-options/

    Can you send along the CRM logs that are appearing for you so I can take a closer look? You can access these by following the steps below:

    1. From within Sugar Admin click System Settings
    2. Click View Log at the bottom of the page
    3. Click All at the top of the page
    4. Copy/paste the text that appears into a text file and send it along as a response mailchimp@fanaticallabs.com

    Thanks, Heidi

  2. alek1l99 member avatar

    alek1l99

    4 years ago

    I fixed the problem was lack of permissions,

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Wonderful!

    Please let us know if you encounter any further trouble.

    Best, Heidi

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