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• Extension fails to load in SuiteCRM 8.6.1

  Support April 23rd, 2026 @ 8:03 am
  

  Hello,

  To help move things forward, I suggest we schedule a quick call where I can walk you through the entire installation process step by step and demonstrate how the issue occurs on our side.

  Please let me know your availability today or tomorrow. Also, could you share the email address I should use to send the meeting invitation?

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• Extension fails to load in SuiteCRM 8.6.1

  Support April 21st, 2026 @ 9:13 am
  

  Hello,

  Thank you for your continued support.

  To clarify our situation: we do have some customizations in our SuiteCRM instance. We were able to resolve the initial installation issue by removing the AUTO_INCREMENT attribute from the "ordinal_number_id" column, after which the installation completed successfully.

  However, once the extension was installed and built according to the requirements described in the documentation, we encountered two JavaScript errors in the browser's DevTools Console that rendered SuiteCRM non-functional:

  • "ERROR Error: Uncaught (in promise): TypeError: i.init is not a function" • "ERROR TypeError: qn[i].get is not a function"

  We believe these errors are not related to our customizations, as uninstalling the addon restored SuiteCRM to full working order.

  Kindly note that our company policy does not allow us to share our SuiteCRM instance or codebase, as it contains our own customizations unrelated to any addons. Nevertheless, I'm open to assist in any other way that might help identify the cause of the issue.

  Regards, Szymon

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• Extension fails to load in SuiteCRM 8.6.1

  Support April 17th, 2026 @ 7:51 am
  

  Hi,

  We downloaded the latest version (1.0.1) and attempted an installation, but it fails with the following database error:

  Error creating table: boru_draganddrop_setting: Query Failed: CREATE TABLE boru_draganddrop_setting (...) MySQL error 1075: Incorrect table definition; there can be only one auto column and it must be defined as a key

  The issue is that both the 'id' and 'ordinal_number_id' columns are defined as AUTO_INCREMENT in the CREATE TABLE statement. MySQL only allows one AUTO_INCREMENT column per table, and it must be the PRIMARY KEY.

  Could you please fix it also?

  Regards, Szymon

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• Extension fails to load in SuiteCRM 8.6.1

  Support April 16th, 2026 @ 7:28 am
  

  Hi,

  We noticed that the download page shows a date 15th April 2026, but after downloading and uploading the module, the date appears as "2023-12-12". In any case, after installation, the module behaves the same as before.

  Can you explain where we can find new software version?

  Regards, Szymon

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• Support for SuiteCRM 8 UI and export URL issue

  Support April 16th, 2026 @ 7:05 am
  

  Hello,

  could you please let me know the current status of this report and whether there is any update or estimated time for a response?

  Regards, Szymon

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• Extension fails to load in SuiteCRM 8.6.1

  Support April 14th, 2026 @ 1:08 pm
  

  Hi, thanks for the update. Please let me know once everything is ready to download it.

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• Extension fails to load in SuiteCRM 8.6.1

  Support April 13th, 2026 @ 8:10 am
  

  Ok, I’ll wait for your response.

  View Comment
  
  
• Support for SuiteCRM 8 UI and export URL issue

  Support April 8th, 2026 @ 10:51 am
  

  Ok, I will wait for your update :)

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• Support for SuiteCRM 8 UI and export URL issue

  Support April 7th, 2026 @ 2:18 pm
  

  Additionally, we noticed inconsistent behavior in the visibility of the export button for different users, even though both accounts have administrator permissions.

  For example, User 1 can see the export button in panel X but not in panel Y, while User 2 cannot see the export button in panel X but can see it in panel Y. In the case of User 2, a POST request is also being sent to https://suitecrm/legacy/mokas_excel_export.php. It was tested on the 2 different end devices for those users.

  Could you explain what might cause this difference, and whether there is any configuration that controls this behavior?

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• Questions about: document integration and custom module support.

  Support March 26th, 2026 @ 10:56 am
  

  Hi Pat,

  I would be very grateful if you could test it by next Wednesday. If that is not possible, I will go ahead and check it myself using the free trial.

  Regards, Szymon

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• Multi File field renders as text input - SuiteCRM 8.6.1

  Support March 16th, 2026 @ 9:54 pm
  

  Hi,

  I cannot provide server access. I will email the latest log (public/legacy/suitecrm.log) to info@helfertech.com on Thursday.

  I confirm I tested MultiFilesUploadForSuite8MonthlyV2. Tests were run on a clean docker image from Bitnami with SuiteCRM 8.6.1, and on a custom instance installed per SuiteCRM docs.

  Please provide concise, step-by-step instructions you use to install your module (Module Loader steps, any extra files, frontend build commands and directories, required package.json changes etc.).

  Thanks, Szymon

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