by Variance InfoTech Pvt Ltd

Telegram Integration allows your SuiteCRM Leads, Contacts, and Opportunity records to send and receive messages with Telegram Bot from the CRM itself.

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User Guide SuiteCRM 8.x

Steps For Using Telegram Integration Features

Step 1

To open the Administration Page, Click on the Admin tab as shown in the below screenshot.

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Step 2

Open Administration Page, Click on Telegram Integration from the Other section.

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Step 3

On the Telegram API Configuration Page, click on the “EDIT” Button to Add Telegram Bot details.

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Step 4

Fill up all information & click on “VALIDATE & SAVE” Button as shown in below screenshot.

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Step 5

After saving configuration, you need to start a conversation in Telegram Bot as shown in the below screenshot.

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Step 6

After starting a conversation, automatically create one record in the module which you’ve configured in Telegram API Configuration if the record does not exists as shown in the below screenshot.

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Step 7

To send a message in Telegram Bot, open a particular record Detail View & click on Telegram Icon as shown in below screenshot.

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Step 8

On clicking the Telegram Icon, it’ll open Chat Popup as shown in below screenshot.

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Step 9

Enter a message & click on Send Message Icon as shown in below screenshot.

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Step 10

You can also send messages using workflow as shown in the below screenshot.

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