SuiteCRM AI–Powered Outlook Integration

by Implicit Inc.

Seamless, intuitive and customizable Outlook integration for SuiteCRM with powerful AI-capabilities. Access, update, and manage CRM records without leaving Outlook. Get valuable AI insights into your customer engagement including emails and meetings in Outlook, Teams and in CRM records. Quickly review key discussion topics and drill down to find corresponding emails. Share AI Insights via SuiteCRM, enabling team members to catch up on ongoing conversations without having to review entire email threads or attend every meeting.

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Installation Guide

Important Note: There is no download for this add-in. Once purchased from The SuiteCRM Store, it is installed directly from Microsoft AppSource.

For Administrators:

  1. Please review and follow the installation steps described in the online Admin Guide.
  2. CRM Administrators - We highly recommend that you install the software on your own desktop first so that you can configure it and publish the configuration to all your users.

For Users:

  1. If you admin has already installed the Implicit for Outlook add-in on the Microsoft 365 corporate account and it shows up in Outlook, please review and follow the installation steps described in the online User Guide to launch and configure the software.
  2. If you wish to run the Implicit for Outlook trial on your Microsoft 365 personal account and you have permissions to install Outlook add-ins on your personal account, please review the user-level installation steps.
  3. Please note: There are several steps that need to be taken by your CRM administrator before you can install Implicit for Outlook add-in. Please see: CRM Admin Installation.

Additional Resources:

Admin Guide

User Guide

Products Comparison

Introductory Video

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  • Supported Versions
  • 7.0.0 to 8.6.1

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