SMS Integration For SuiteCRM

Engage with your customers instantly using SMS without ever leaving SuiteCRM. With Sapient SMS Integration, your team gets a chat-style interface, outbound/inbound messaging, workflow automation, and complete message history right inside the CRM.

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Configure Inbound SMS

Inbound SMS lets your CRM capture replies sent by customers from any SMS gateway.

1. Twilio – Inbound SMS Setup

Log in to your Twilio Console → https://console.twilio.com
Go to Phone Numbers → Manage → Active Numbers.
Select the number you use for SMS.
In the Messaging section, find A Message Comes In.
Paste your CRM Inbound Handler URL as shown below. Replace the sample URL (your-crm.com) with your own domain name.

https://your-crm.com/index.php?entryPoint=sapient_SMS_TwilioInbound

2. Plivo – Inbound SMS Setup

Log in to your Plivo Console → https://console.plivo.com
Go to Messaging → Applications.
Create a new Application or edit an existing one.
In Message URL, enter your CRM inbound handler URL:
Paste your CRM Inbound Handler URL as shown below. Replace the sample URL (your-crm.com) with your own domain name.

https://your-crm.com/index.php?entryPoint=sapient_SMS_PlivoInbound

Assign this application to your Plivo Phone Number.

3. Vonage (Nexmo) – Inbound SMS Setup

Log in to your Vonage Console → https://dashboard.nexmo.com
Go to Numbers → Your Numbers.
Select your SMS-enabled number.
In the Webhook Settings, set the Inbound SMS Webhook URL
Paste your CRM Inbound Handler URL as shown below. Replace the sample URL (your-crm.com) with your own domain name.

https://your-crm.com/index.php?entryPoint=sapient_SMS_VonageInbound

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We're here to assist you.: Email: info@sapientsoftwares.com; Microsoft Teams: info@sapientsoftwares.com

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