Embed Expertflow CX features within the SuiteCRM interface to seamlessly integrate voice, chat, and video interactions with your CRM account.
User Guide
Expertflow CX offers features:
- Agent login using its credentials
- Change agent state globally or per MRD
- Screen pop of the customer record for incoming conversations
- Accept inbound conversations
- Initiate outbound conversations
- Click-to-Dial functionality from the customer page
- View complete conversation history
- Apply wrap-up codes and add notes
- Seamlessly switch between multiple active conversations
- Automatically save conversation activity with all relevant details
Saving Comment...
