Embed Expertflow CX features within the SuiteCRM interface to seamlessly integrate voice, chat, and video interactions with your CRM account.
Integrate voice, chat, and video with SuiteCRM for next-level customer support
Transform your SuiteCRM customer service operations with Expertflow CX, a cutting-edge contact center solution that seamlessly integrates voice, chat, and video interactions with your CRM account. Now you can empower your agents to handle all calls and chats within the same CRM interface.
Key Features
Multi-Channel Communication
Let clients reach you via phone, browser (voice, video, and screen share), or any chat channel (like SMS, Facebook Messenger, and WhatsApp) inside your SuiteCRM account.
Advanced IVR Systems
Offer traditional or conversational IVR using Google Dialogflow, Microsoft Speech Studio, or Amazon Lex.
Efficient Task Management
Utilize skill-based routing and media distribution for optimal agent performance. Create new tasks and cases on SuiteCRM for every customer conversation.
Comprehensive Reporting
Gain insights with detailed reporting.
