Release Notes - MTS AI Case Assistant

Version 1.0.0 (2026-04-20)

Initial Release

New Features

AI Classification & Routing - Auto-classify new cases using AI - Route to correct user based on configurable routing map - Async processing via queue for better performance - Fallback to default user when no rule matches

AI Reply Generation - Generate draft responses from Case content - Personalized with customer name - System prompt customization - Output cleaned of markdown formatting

Multi-Provider Support - OpenAI (GPT-4, GPT-4o, GPT-3.5) - Anthropic (Claude 3.5 Sonnet) - Ollama (local AI - Llama3, Mistral) - Custom (OpenAI-compatible endpoints)

Knowledge Base Integration - Auto-fetch relevant KB articles - Two-phase retrieval (candidate scan → content fetch) - Configurable per agent

Admin Interface - AI Providers module - AI Agents module - Routing Configs module
- AI Action Logs module

Scheduler Integration - Queue processor runs via SuiteCRM Scheduler - Configurable interval - Retry on failure (max 3 attempts)

Technical Details

Module Structure - mts_ca_providers - AI provider configs - mts_ca_agents - AI agent configs - mts_ca_configs - Routing configs - mts_ca_queue - Async queue - mts_ca_logs - Action logs

Security - API keys encrypted via SugarBean encrypt type - License validation via OutfittersLicense

Hooks - Cases.after_save - Enqueue new cases for classification

Known Limitations

• Only supports SuiteCRM 8.x (not 7.x)
• Only supports Cases module (not Emails yet)
• No REST API for external triggers
• Requires internet unless using Ollama

Upcoming Features (Roadmap)

Version 1.1.0 (Planned)

• [ ] Email module support
• [ ] Bulk classification
• [ ] Custom fields for routing
• [ ] REST API

Version 1.2.0 (Planned)

• [ ] Multi-language support
• [ ] Analytics dashboard
• [ ] Webhook notifications

Upgrade Notes

From Trial to License

1. Request license key
2. Go to Admin > MTS AI Case Assistant
3. Enter license key
4. Activate

Reinstall

1. Uninstall current version
2. Upload new package
3. Restore config from backup
4. Run Repair

Version History

Support

• Website: mientrungsoft.com
• Email: anhnhatuit@gmail.com
• WhatsApp: +84973131884

Developed by Mien Trung Soft SuiteCRM Expert Partner