MTS AI Case Assistant is a SuiteCRM plugin designed to automate case handling workflows using AI technology. The plugin helps businesses optimize customer support processes, reduce response times, and improve satisfaction.
Introduction
Introduction
Transform Your Customer Support with AI
MTS AI Case Assistant is a powerful SuiteCRM plugin that automates the entire case handling process from classification to response - all powered by AI.
Your Problem
Is your support team drowning in manual work?
- Have to read every case to manually classify
- Spend 2-5 minutes per case just to determine category
- Assign cases randomly, wrong handler = delayed cases
- Write responses from scratch for each customer
- Don't know KB articles exist
- Response quality depends on who's online
Good news: AI can now do all of this for you.
Solution: MTS AI Case Assistant
3 Powerful Features in 1 Plugin
1. AI Classification & Routing
"AI automatically classifies cases and assigns to right person"
When a new case is created: - AI analyzes subject + description - Identifies appropriate category and user - Automatically assigns case to that person
You only need to configure routing map:
billing issue → user-billing-team
technical → user-support-team
sales inquiry → user-sales-team
AI will: - Understand case content using NLP - Match with most suitable category - Automatically assign case - Log every decision for audit
2. AI Reply Generation
"AI generates professional draft in just 30 seconds"
Click "Generate Reply": - AI writes complete draft for staff to review - Automatically pulls relevant KB articles into context - Personalizes with customer name - Follows your brand voice
Staff only needs to: 1. Review draft 2. Edit if needed 3. Send
No more writing from scratch!
3. Knowledge Base Integration
"AI finds correct KB article and applies to response"
When classifying or generating reply: - AI automatically scans KB - Finds 3 most relevant articles - Includes in AI context
Ensures: - Answers always based on accurate information - Minimizes errors - Fully leverages KB
Multi-Provider AI
Choose the AI that fits your needs:
| Provider | Model | Best For |
|---|---|---|
| OpenAI | GPT-4, GPT-4o | Larger businesses, good budget |
| Anthropic | Claude 3.5 Sonnet | Need strong reasoning |
| Ollama | Llama3, Mistral | On-premise, private data |
| Custom | Any OpenAI-compatible | Have your own AI |
Results Customers See
Before/After
| Metric | Before | After |
|---|---|---|
| Classification time | 2-5 min | < 5 sec |
| Draft generation time | 15-30 min | 30 sec |
| Wrong assignment rate | 20-30% | < 5% |
| KB usage | Manual | Automatic |
Real Results
"Our 5-person team handles 3x more cases without adding staff. AI does all the classification work." — Customer Support Manager, Tech Company
Why Choose MTS AI Case Assistant?
✓ Easy to install - Upload module to SuiteCRM, start using immediately
✓ No coding needed - Configure entirely through interface
✓ Flexible - Routing map, system prompts all customizable
✓ Secure - API keys encrypted, on-premise with Ollama
✓ Audit trail - Logs every AI action
✓ Active development - Continuous updates
Pricing
| Package | Price |
|---|---|
| Yearly | $299/year |
| Enterprise | Contact us |
Ready?
Deploy today and your support team will become more efficient immediately.
Questions? Contact us:
- Website: mientrungsoft.com
- Email: anhnhatuit@gmail.com
- WhatsApp: +84973131884
Developed by Mien Trung Soft - SuiteCRM Expert Partner
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