SuiteCase Portal: SuiteCRM Ticket System

by Genuis Edition

Simple-to-use customer support portal that enables your customers to effortlessly submit new cases, update existing ones, and track their progress. Enjoy a modern, intuitive one-page interface, directly connected to your SuiteCRM.

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FAQ

How to know which contact created the Case?

By default, SuiteCRM does not show which contact created the case. The portal stores it in the database. To show it in the case details screen, follow these steps:

  1. Go to Admin -> Studio -> Cases -> Layout -> Detail View.
  2. Add a new row.
  3. Drag the "Created by Contact" field to the new row.
  4. Save and deploy.
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  • Supported Versions
  • 7.0.0 to 8.6.1

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