• Desktop app error No records found

  Support February 20th, 2026 @ 4:11 am
  

  Hello,

  I fixed the bug please find the new version in your dashboard.

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• Desktop app error No records found

  Support February 19th, 2026 @ 9:52 pm
  

  Please change the password for both accounts mentioned in the log

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• Desktop app error No records found

  Support February 19th, 2026 @ 9:44 pm
  

  No, there are no specific ports the app needs

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• Desktop app error No records found

  Support February 19th, 2026 @ 9:43 pm
  

  There are 2 cases that assigned to the user admin

  2026/02/18 19:04:46 login.go:59: {obf2vmu0r4pif8724pk362ll24 1 admin en_us Y-m-d H:i} 2026/02/18 19:04:46 misc.go:45: Pretty JSON:- for method https://crm.mediclaim.ca/service/v4_1/rest.php?method=get_entry_list&input_type=JSON&response_type=JSON&rest_data=%7B%0A%09%22session%22%3A%22obf2vmu0r4pif8724pk362ll24%22%2C%0A%09%22module_name%22%3A%22Cases%22%2C%0A%09%22query%22%3A%22%28cases.status+%3D+%27Open_Assigned%27+OR+cases.status+%3D+%27Open_New%27%29+AND+cases.assigned_user_id%3D1%22%2C%0A%09%22order_by%22%3A%22%22%2C%0A%09%22offset%22%3A0%2C%0A%09%22select_fields%22%3A%5B%0A++++%09%22id%22%2C+%22name%22%2C+%22status%22%2C+%22priority%22%0A++%09%5D%2C%0A%09%22link_name_to_fields_array%22%3A%5B%5D%2C%0A%09%22max_results%22%3A100%2C%0A%09%22deleted%22%3A0%0A%09%7D { "result_count": 2, "total_count": "2", "next_offset": 2, "entry_list": [ { "id": "380a70ab-7d6d-4067-9111-f72a030014a9", "module_name": "Cases", "name_value_list": { "id": { "name": "id", "value": "380a70ab-7d6d-4067-9111-f72a030014a9" }, "name": { "name": "name", "value": "change the VISA card number" }, "status": { "name": "status", "value": "Open_New" }, "priority": { "name": "priority", "value": "P1" } } }, { "id": "76bde3f3-b358-435a-a77d-a9e135551416", "module_name": "Cases", "name_value_list": { "id": { "name": "id", "value": "76bde3f3-b358-435a-a77d-a9e135551416" }, "name": { "name": "name", "value": "Payments not made since October 2016" }, "status": { "name": "status", "value": "Open_New" }, "priority": { "name": "priority", "value": "P1" } } } ], "relationship_list": [] }
  

  The user adaml is the one with a problem.

  Please check your Email urgently, by the way this case is public and there is a sensitive information in your log.

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• Desktop app error No records found

  Support February 19th, 2026 @ 9:04 pm
  

  Hello, Please make sure you assigned tasks or cases to your account The tasks or cases need to be assigned to the account you logged in with to appear in the app.

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• Desktop app error No records found

  Support February 19th, 2026 @ 6:29 am
  

  Hello,

  I sent you an Email requesting the log file.

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