Highlevel Overview
Is your SuiteCRM platform being used to its best potential? For example, how do you know if your users are productively managing records and updating important information on time?
The User Analytics CRM add-on by Variance InfoTech solves these issues by capturing how much time each user is spending in the CRM and what they are working on. Get analytics like CRM usage by module with the number of records created, updated, or deleted, plus time spent on each function.
Get helpful insights to proactively manage your SuiteCRM users
- See frequency of SuiteCRM users and how much time they spend on platform
- Get average, highest and least time users spend in SuiteCRM
- Get key user analytics matrix on Analytics landing page
- Get module-wise insights like how many times records were created, updated, and deleted
How it Works
Once installed, go to the Admin page and find “User Analytics CRM” under the “other” list. Click to open the Configuration page from here. Configuration is very intuitive and will ask you to select the users and modules that you wish to include in the analytics.
Video Overview
To learn more about this solution, go to User Analytics CRM or search for "user analytics."
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Error Trap
When errors go unnoticed until reported by users, the issues begin to add up and it's hard to get ahead of correcting them. With the Error Trap plugin, you can capture errors in SuiteCRM and notify users to take action, helping your teams to manage any issues proactively versus reactively.
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CUSTOMER PORTAL FOR SUITECRM
Customer Portal Customised by Fynsis empowers speedier time to determination and diminishes general caseload, by enabling people to make cases, refresh their record data, look through the information base, and track bugs to a determination.
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