If you are new to The SuiteCRM Store or just need a quick reminder, below are several ways to get product support for your SuiteCRM add-ons:
1. Reply to the "Meet Your Support Team" email
Once you start a new product trial or make a purchase, we send a welcome message to your store account email address that immediately connects you with the product developer's support team. Simply 'reply all' to the email with any questions you may have.
✅ These emails come from store@suitecrmstore.com with the developer's support team CC-ed on the message.
2. Create an official support case
You can log a support case at any time by visiting a product page, clicking on the Support tab, then clicking the green 'Create Case' button. Include screenshots, error logs, or any detailed information that will help the product developers best assist you.
3. Check out the Docs tab on any product page
When you are viewing a product page, click the Docs tab to access the developer's public documents, like set-up and installation guides, user and admin guides, release notes, and more.
✅ Once you have started a free trial or purchased a product, you will also get access to any necessary documents and downloads in your account Orders page, under the Downloads tab.
Need integrations or add-ons for SuiteCRM?
Start browsing for solutions or selecting product categories right from the SuiteCRM Store homepage.
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User Activity Tracker
Track your SuiteCRM users’ daily activities for actions such as: logins and logouts, plus viewed, created, updated, and deleted records with user’s IP. There is also a helpful chart in the dashboard to monitor activity.
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MTS SubPanel Search
MTS SubPanel Search makes it easy to QUICK SEARCH ANY INFORMATION IN A SUBPANEL. Because you can filter searches right from any subpanel you can drill down to the exact record you need in little time. This gets you back to focusing on the real business value task on hand.
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vReports
vReports is an enterprise-grade reporting module for SuiteCRM that is easy to use, but hosts many advanced features. It includes helpful functions like Orgcharts, Bookmarks, and interactive graphics.
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