SuiteCRM Plugin that bridges the gap between Twilio & SuiteCRM. To establish connection with your customers, A state-of-the-art Telephony solution for Voice (Inbound and Outbound) and SMS to run your business more efficiently and cost effectively. Works great with both VOIP and Land Lines.
Call routing is a feature designed as damage control if incoming calls are not being engaged. It allows the administrator to set up alternative numbers for users so that if an incoming call is missed on one number, it can be redirected to another number to be picked up. It offers a chance for the call to be rerouted if the intended receiver is busy, offline, or simply does not pick up within a certain period of time. The administrator can pick and choose which condition is applicable to whom, for added functionality.
WorkFlow Triggered SMS
A nifty feature of RT Telephony is the ability to send SMS triggered by a workflow event. When creating a workflow record, in the actions subpanel, choose "Send SMS" to trigger an SMS every time the condition for the workflow is met. You will be asked to link a template of the SMS you want to send, and who should the message be sent to. It can be one or more users, a contact, or even a phone number of your choice.
RT Telephony offers both monthly and yearly subscription options. Click here for pricing details.
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