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#7 - Licens Key never works

Open Installation created by melsherbiny 3 years ago

the License Key I got never work, I had reset it more than one time and also invalid at every time..
Please help, since it is urgent for our company to start using this add on today

  1. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    3 years ago

    Hello,
    please provide me your given license key. I will have a look and check with SO

    • melsherbiny member avatar

      melsherbiny

      3 years ago

      the last given one is:
      1eda8112de0e597be9195db399d55b2a

  2. melsherbiny member avatar

    melsherbiny

    3 years ago

    I sent it..
    could You please, fix it to me as soon as possible

    • cm_sugar member avatar

      CM & Sugar Provider Affiliate

      3 years ago

      I contacted already SO. Looks like the given key is not activated yet. Perhaps their service has some issues right now. From my side everything looks fine.

  3. melsherbiny member avatar

    melsherbiny

    3 years ago

    there is also a strange message above the given "Key Box"' on my account:
    Licensed under: AGPLv3 (link to license unavailable)

    have You any Idea when it could be solved

  4. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    3 years ago

    Do you have access to your file system? Looks like I found the bug. The add-on does not uses the new SuiteCRM validation link for licenses, thus you run in an error.

  5. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    3 years ago

    just mailed you the updated version to your given email address of your profile.

  6. melsherbiny member avatar

    melsherbiny

    3 years ago

    sorry, I don't understand what do You mean

    • cm_sugar member avatar

      CM & Sugar Provider Affiliate

      3 years ago

      I just sent an e-mail to m.elsherbiny@heyadenp.com attached with the updated version.

  7. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    3 years ago

    Did it work? Please leave me a short feedback

  8. melsherbiny member avatar

    melsherbiny

    3 years ago

    how long should I wait to survive my Business?!!

    • cm_sugar member avatar

      CM & Sugar Provider Affiliate

      3 years ago

      Did you reinstall that plugin? I sent you an update by e-mail. I could validate your license.

    • melsherbiny member avatar

      melsherbiny

      3 years ago

      Yes, I'm talking about the version You had sent Via mail..
      also, doesn't work

    • melsherbiny member avatar

      melsherbiny

      3 years ago

      the Key still invalid
      I got the same error
      "Error: Key does not exist"

    • cm_sugar member avatar

      CM & Sugar Provider Affiliate

      3 years ago

      Try that key meantime: Its a demo key and should work for 30 days. You are anyway at a trial phase, thus it shouldnt be any difference. Please let me know, if the key worked.
      184941ea1b51ad2bd5eba65080917799    Active Key Expires May 9th, 2016

    • melsherbiny member avatar

      melsherbiny

      3 years ago

      this one is working..

  9. melsherbiny member avatar

    melsherbiny

    3 years ago

    really, many thanks for Your Support

  10. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    3 years ago

    No problem. Please keep in mind, its a trial code for just 30 days. For me there was no issue with the plug-in. Guess it has to do with the correct validation API and from where you purchase your plug-in. Just wrote to Jason of SO again to check it.

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