by TechEsperto Solutions Pvt Ltd

Organize your data in a way that makes sense to you with Tag Cloud. Add tags to any module and use the global search tool to find all records with certain tags. Great for any business with tons of data.

Cancel at any time!
Free Trial

#1335 - Unable to install Tag Cloud

Closed Bug? created by nzi200779 5 years ago

Hi, Im using version 7.10 of suiteCRM. After the purchase of the plugin I followed the instructions and i cannot seem to be able to successfully install the Addon as a start, there some components that are added but are not functional, please see attachement

  1. tactionsoftware member avatar

    TechEsperto Solutions Pvt Ltd Provider

    5 years ago

    Hi,

    Your attachment is missing . Can you please share it again?

  2. tactionsoftware member avatar

    TechEsperto Solutions Pvt Ltd Provider

    5 years ago

    Hi nzi200779,

    Can we schedule a call regarding same ?

    Thanks

    • nzi200779 member avatar

      nzi200779

      5 years ago

      Yes please, im available now on +27648832169

  3. tactionsoftware member avatar

    TechEsperto Solutions Pvt Ltd Provider

    5 years ago

    Are you available now for call?

  4. tactionsoftware member avatar

    TechEsperto Solutions Pvt Ltd Provider

    5 years ago

    we have checked this at our system (v 7.10.7) and its working fine. Please make sure that your system cache is cleared and try to open this in Incognito window. If you face any issue , please let us know

  5. tactionsoftware member avatar

    TechEsperto Solutions Pvt Ltd Provider

    5 years ago

    Hi nzi200779,

    Please confirm ,if it worked for you.If not,let us connect on GoTomeeting.

    Thanks

    • nzi200779 member avatar

      nzi200779

      5 years ago

      Good morning

      It is working this morning, thank you!

      Who can i talk to with regards to Collab Ninja Plug-in

      Regards Menzi

    • nzi200779 member avatar

      nzi200779

      5 years ago

      I actually spoke to soon, I am now able to Enable modules for tagging br dragging them over. I can see the Add Tag button on the modules I have enabled. I can add/select Tags, they show up on the Tag cloud dashlet, yet when I clic on them they give an error message saying that theres no Module linked to that Tag.

      Tag error.JPG Tag error2.JPG Tag error3.JPG Tag error4.JPG

  6. tactionsoftware member avatar

    TechEsperto Solutions Pvt Ltd Provider

    5 years ago

    Hi Menzi,

    You need to associate these tags to particular records of enable modules. After that only, you will be able to see related modules of associated tags.

    • nzi200779 member avatar

      nzi200779

      5 years ago

      Hi, Im following the process in the documentation and the TAGS are not working according to the example. Please see the steps I take below

      Click the ADD TAG button and Add new TAG Step1_1.JPG

      Newly created TAG not visible after clicking Save TAG not visible after clicking Save.JPG

      New tag visible in TAG Cloud Tag Created.JPG

      Error when click on New TAG Error.JPG

  7. tactionsoftware member avatar

    TechEsperto Solutions Pvt Ltd Provider

    5 years ago

    Collab Ninja is not our plugin.

  8. tactionsoftware member avatar

    TechEsperto Solutions Pvt Ltd Provider

    5 years ago

    Can we connect now over GoTo Meeting?

    • nzi200779 member avatar

      nzi200779

      5 years ago

      Yes please send me meeting ID or meeting invite

  9. tactionsoftware member avatar

    TechEsperto Solutions Pvt Ltd Provider

    5 years ago

    Meet Now_TagCloud Tue, Aug 14, 2018 4:02 PM - 4:32 PM IST

    Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/503757221

    You can also dial in using your phone. United States: +1 (224) 501-3412

    Access Code: 503-757-221

    First GoToMeeting? Let's do a quick system check: https://link.gotomeeting.com/system-check

  10. tactionsoftware member avatar

    TechEsperto Solutions Pvt Ltd Provider

    5 years ago

    There was a memory limit issue at client server. Once it got resolved, plugin installed successfully.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
  • "Very easy to install and very intuitive. works very well and the support is phenominal." - nzi200779

    Read More Reviews