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#1833 - Chat issue

Open Bug? created by markkhan 11 months ago

Hi, I am having issue in this plugin. Whenever I open the link and click on "start chat" after writing in its fields, it gives error
This page isn’t working is currently unable to handle this request.

Here are the apache logs:

[Fri Mar 15 16:46:48.924209 2019] [php7:error] [pid 40025] [client                                                                             64698] PHP Fatal error: Uncaught Error: Call to undefined function MaxMind\Db\                                                                             \Reader\bcadd() in /var/www/html/chat_tool/lhc_web/lib/core/lhexternal/MaxMind/                                                                             Db/Reader/Decoder.php:252\nStack trace:\n#0 /var/www/html/chat_tool/lhc_web/lib/                                                                             core/lhexternal/MaxMind/Db/Reader/Decoder.php(236): MaxMind\Db\Reader\Decoder                                                                             ->decodeBigUint('\x00\x00\x00\x00Y[\xEA\x01', 8)\n#1 /var/www/html/chat_to                                                                             ol/lhc_web/lib/core/lhexternal/MaxMind/Db/Reader/Decoder.php(125): MaxMind\Db\                                                                             Reader\Decoder->decodeUint64('Y[\xEA\x01')\n#2 /var/www/html/chat_tool/lhc_we                                                                             b/lib/core/lhexternal/MaxMind/Db/Reader/Decoder.php(91): MaxMind\Db\Reader\De                                                                             coder->decodeByType('uint64', 2941273, 4)\n#3 /var/www/html/chat_tool/lhc_web/li                                                                             b/core/lhexternal/MaxMind/Db/Reader/Decoder.php(189): MaxMind\Db\Reader\Decod                                                                             er->decode(2941273)\n#4 /var/www/html/chat_tool/lhc_web/lib/core/lhexternal/MaxM                                                                             ind/Db/Reader/Decoder.php(98): MaxMind\Db\Reader\Decoder->decodeMap(9, 294127                                                                             1)\n#5 /var/www/html/chat_tool/lhc_web/lib/core/lhexternal/MaxMind/Db/Reader/Dec                                                                             oder.php(91): MaxMind\Db\Reader\Decoder->d in /var/www/html/chat_tool/lhc_web                                                                             /lib/core/lhexternal/MaxMind/Db/Reader/Decoder.php on line 252, referer: https:/                                                                             /

  1. markkhan member avatar


    11 months ago

    Can we have update on this!

  2. fynsistech member avatar

    FyNSiS Softlabs Provider

    11 months ago

    Hi, Mr Khan,

    We apologise for inconvenience cost to you.

    We will resolve this ASAP,

    Request you please connect with us Skype: or email us on

    Thanks & Regards
    Fynsis Softlabs

  3. markkhan member avatar


    11 months ago

    I've contacted you over skype as well as on email. Is this your support?

    I need to hear on this ASAP!

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