The SuiteCRM Auto Email Archive add-on is a user-friendly tool which helps each user customize their personal email inbox to send, receive, view, and store emails for retrieval and reference at any point of time.
#3314 - Table so_users doesn't exist after the install
We just purchased 3 licenses for the Archive plugin, downloaded the module and installed it. SuiteCRM is reporting that it is installed but after configuring the licenses and clicking “save,” the licensed users are not saved. This is also affecting the email module where it won’t load now.
The log file shows it’s throwing fatal errors when trying to read from a table called “so_users” which doesn’t exist.
Tue Dec 29 15:23:17 2020 [23914][1][FATAL] Unable to reset licensed users for EmailArchievePLugin Query Failed: SELECT count() as the_count FROM so_users WHERE shortname = 'EmailArchievePLugin': MySQL error 1146: Table 'bitnami_sugarcrm.so_users' doesn't exist Tue Dec 29 15:23:17 2020 [23914][1][FATAL] Query Failed: SELECT users.id, users.user_name, users.first_name, users.last_name FROM so_users INNER JOIN users ON so_users.user_id = users.id WHERE shortname = 'EmailArchievePLugin': MySQL error 1146: Table 'bitnami_sugarcrm.so_users' doesn't exist Tue Dec 29 15:23:41 2020 [23033][1][FATAL] Unable to reset licensed users for EmailArchievePLugin Query Failed: SELECT count() as the_count FROM so_users WHERE shortname = 'EmailArchievePLugin': MySQL error 1146: Table 'bitnami_sugarcrm.so_users' doesn't exist
If this table is created on install, what would cause it to not be created or how can I fix the problem?
a year ago
Hope it's taken care.
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