Slack Integration with SuiteCRM helps connect and automatically communicate recent activities to team members from your CRM, powered by workflow notifications. Keep your team in the loop with realtime Slack messages that reflect the latest actions in SuiteCRM.
#3982 - Getting error 500 when trying to configure slack integration
Hello, I just installed the Slack Integration by following your guide and once I click on "Slack Integration" I get HTTP error 500. This is from the server logs: [Wed Nov 24 10:56:38.008244 2021] [php7:error] [pid 10687] [client XX.XX.XX.XX:59717] PHP Fatal error: Uncaught Error: Call to undefined method SugarView::SugarView() in /usr/local/www/crm/custom/modules/Administration/views/view.vi_slackintegrationconfig.php:20\nStack trace:\n#0 /usr/local/www/crm/include/MVC/View/ViewFactory.php(279): Viewvi_slackintegrationconfig->__construct()\n#1 /usr/local/www/crm/include/MVC/View/ViewFactory.php(253): ViewFactory::_buildClass()\n#2 /usr/local/www/crm/include/MVC/View/ViewFactory.php(97): ViewFactory::_buildFromFile()\n#3 /usr/local/www/crm/include/MVC/Controller/SugarController.php(422): ViewFactory::loadView()\n#4 /usr/local/www/crm/include/MVC/Controller/SugarController.php(363): SugarController->processView()\n#5 /usr/local/www/crm/include/MVC/SugarApplication.php(101): SugarController->execute()\n#6 /usr/local/www/crm/index.php(52): SugarApplication->execute()\n#7 {main}\n thrown in /usr/local/www/crm/custom/modules/Administration/views/view.vi_slackintegrationconfig.php on line 20, referer: https://XXX.XXX.XXX/index.php?module=Administration&action=index
Could you please assist with this?
Thank you
2 years ago
Hello,
Apologies for the problem you're facing.
Can you please tell us which version of SuiteCRM you're using?
Regards, Variance Infotech PVT LTD
2 years ago
Hello,
The version is: Version 7.12.0 Sugar Version 6.5.25 (Build 344)
Thank you
2 years ago
Ok.
SuiteCRM 7.12 has decrypted some default functions. We have uploaded updated zip for 7.12 Version of SuiteCRM.
Can you please first uninstall the zip from your SuiteCRM which you have installed. After that Download the Updated zip from SuiteCRM Store which is compatiable with SuiteCRM 7.12 Version and Install on your SuiteCRM.
Regards, Variance Infotech PVT LTD
2 years ago
Hello,
This worked!
Thank you very much for the assistance!
2 years ago
Thank you for the confirmation.
We're closing this Case.
Regards, Variance Infotech PVT LTD