by Variance InfoTech Pvt Ltd

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#3977 - Multiple SMTP takes to account the user name and not the email id

In Progress Bug? created by seanfdo a year ago

Hi we came across this issue whiles evaluating your plugin... for the SMPT authentication we added the user name: user1 when we try to send an email through the workflow it does not work But as soon as we change our user name to user@domain.com the workflow works.

I believe whats happening is that the workflow is taking the user name as the id to send the email and not the email from email attribute.

Would you be able to rectify this? so that we can test out to see how the workflow works.

Appreciate it

Best Regards

Sean

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    a year ago

    Hello,

    Can you please tell us how you have configured the Workflow for the Sending the Email with the Action which you have selected in the Workflow?

    Regards, Variance Infotech PVT LTD

  2. seanfdo member avatar

    seanfdo

    a year ago

  3. seanfdo member avatar

    seanfdo

    a year ago

    I hope you can view the screenshot?

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      a year ago

      Hello,

      Yes. We're able to view the Screenshot.

      You have selected the Assigned User in the Outgoing Email Server(Select User) field. So whenever Workflow trigger, it'll check particular Module's Record Assigned To field value for which workflow triggering.

      If Module's Record Assigned To field having the User1 then it'll check User1 Outgoing Details which is configure using the Multiple SMTP. If it's found then get the Information like Username, Password, SMTP Server, etc and send Email using it.

      Also let me clear about your question to pass User1 instead of Email Address, you must need to enter Email Address in Username otherwise Email will not send and it's gives the SMTP Connect failed error.

      Regards, Variance Infotech PVT LTD

  4. seanfdo member avatar

    seanfdo

    a year ago

    Hi Let me try to explain the issue a bit more...

    with my email account I can authenticate with SMTP with my user name (example seanfdo) and my email seanfdo@mail.com when I use my email as the user name to authenticate the workflow email works when I use seanfdo as user name the work flow email does not work

    Hope you understood the issue

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      a year ago

      Hello Sean,

      I understood your problem earlier and as i mentioned as well that You must need to add Email Address in Username field of Multiple SMTP Outgoing Setting Page. See Screenshot : http://i.prntscr.com/r6AugNg8QNicYRVbzm5QfA.png

      Regards, Variance Infotech PVT LTD

  5. seanfdo member avatar

    seanfdo

    a year ago

    Thanks... but isn't this a draw back? not all email service use the email as the user name???

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      a year ago

      Hello,

      It's Default flow of SuiteCRM. It's uses the PHP Mailer Library to Send Email from SuiteCRM and it's consider Email Address in the Username.

      Regards, Variance Infotech PVT LTD

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