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#3242 - Affecting other module tagME

Closed Bug? created by darren1 Verified Purchase 2 years ago

Hi,

I made a purchase today for tagMe and their module failed to verify the license due to a coding issue with your module, they attached today to our server and found this issue. http://screenshots.justapps.eu/Darren/20201125145707tvzqg.png

Their comment is also here :- 'The problem was of file "Multiple SMTP" The developer of that file or addon, emptied(reset) the after_login logic hook, which stopped taking changes of the suitecrm's hook as well as ours.'

Regards

Darren

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    2 years ago

    Hello,

    Apologies for the inconvenience.

    As you mentioned in the Comment, We have used "after_login" logic hook which stopped changes of other Module but You can see in the screenshot which you attached. We have used "after_ui_frame" logic hook which means logic of the file applied on the particular view after loading entire page.

    is it possible for you to share the Credentials of your CRM, FTP Details and Database Access if you don't mind?

    If yes then please share us on "techsupport@varianceinfotech.com" so we can check it from our end & identify issue because of our addon or something else. By Sharing the Detail you will get quick solution.

    Also share problem of tagMe Addon with us so we will cross check issue related to our addon or tagMe.

    Regards, Variance Infotech PVT LTD

  2. darren1 member avatar

    darren1 Verified Purchase

    2 years ago

    Hi,

    The other companuy was on our server today so this is all working now for me, but it's more for a future fix your side and to help others that also use this module in the future.

    Indeed, their licensing page uses this but also it would affect others.

    I have already wasted a good few hours today, so please could you contact the other company directly https://store.suitecrm.com/members/urdhvatech or via skype urdhvatech and then they can advise further if you need etc. but hopefully on the screen shot it's enough to compare your code as they made a change there.

    Regards

    Darren

  3. darren1 member avatar

    darren1 Verified Purchase

    2 years ago

    As requested, the related case I created today was this for tagMe for which they fixed quickly.

    https://store.suitecrm.com/support/tagme/3241

  4. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    2 years ago

    Ok.

    Shall we close this Case?

    Regards, Variance Infotech PVT LTD

    • darren1 member avatar

      darren1 Verified Purchase

      2 years ago

      The other developer fixed your standard code, so I would recommend that you fix your code for future customers else others will have issues.

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      2 years ago

      Yes.

      We have already updated the zip on SuiteCRM Store with fixes.

      Regards, Variance Infotech PVT LTD

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