by Variance InfoTech Pvt Ltd

The MultiCompany add-on allows you to set up unique record numbering for each company in one installation of a SuiteCRM instance.

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#5620 - Emaill accounts in Multicompany - urgent!

In Progress Bug? created by AOSCON Verified Purchase one week ago

We have issues with the email accounts: we created a system email account for outbound emails (as an admin user) - works fine.

BUT when we create PERSONAL Outbound Email accounts - it's not working. Looks like the system is doing something - but no email arrives at the entered email address in the test function.

Also strange: I created 3 different personal Inbound Email accounts (one for each company). When I go to the email module - then the IMAP emails of the first mailbox are shown - not the ones from the company where I'm logged in and which is also marked as "Standard"!

Are these problems known? In the docs I haven't found anything and in the Multicompany module is nothing about email accounts...

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    one week ago

    Hello,

    Thank you for reaching out to us.

    Could you please confirm if the Admin User Email Account is set as a personal Outbound Email Account?

    If possible, kindly share a video of the scenario you are facing at techsupport@varianceinfotech.in. We will review it and provide you with the appropriate guidance.

    Regards,
    Variance Infotech PVT LTD

    • info159 member avatar

      AOSCON Verified Purchase

      yesterday

      We sent an email with an attached PDF at 2025-02-16 to you. Have you got it? We haven't got a confirmation email...

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