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#4585 - Authorization failed with the error message, 'There was an unknown error encountered when trying to obtain the access token.'
I followed your installation and configuration guide. At step 3 of the configuration guide, I get the error message: "Authorization failed with the error message, 'There was an unknown error encountered when trying to obtain the access token.'"
I do not see any entry in apache2 log or mautic log. How can I debug this situation?
Thank you very much for your help!
Endymion
2 years ago
Hello!
First of all, we're happy to know that you are interested in our plugin.
What version of SuiteCRM, Mautic and PHP do you have?
Best, Maciej Jankiewicz eVolpe Suuport Team
2 years ago
SuiteCRM: v8.2.1 Mautic: v4.4.3 PHP Mautic: 7.4 PHP SuiteCRM: 8.0
2 years ago
2 years ago
Until now, we thought that SuiteCRM 8.x is not stable. That's why we didn't update our plugin. However, we see that SuiteCRM 8.x is getting better and better. Therefore, we will be working on updating our plugin in the near future.
I can't tell you exactly when. I think it will be 2023 Q1.
2 years ago
Thank you for your input.
I've tested the following setup: - SuiteCRM v7.12.8 with PHP 8.0 - Mautic: v4.4.3 with PHP 7.4
I'm still getting the same error.
2 years ago
Please make sure that you have entered the correct addresses on the CRM side (in administration in Connectors for Mautic) and on the Mautic side (OAuth API settings and CRM Plugin)
Please let me know :)