SuiteCRM & Mautic Integrator

by eVolpe Consulting Group

Are you facing difficulties trying to coordinate efforts between marketing and sales? The SuiteCRM & Mautic Integrator by eVolpe is the best solution that will help you solve this issue. TRY IT NOW FOR FREE!

Cancel at any time!
Free Trial

#2765 - Re-install Plugin

Closed General Question created by TI_WIttel 4 years ago

I need to reinstall the plugin because after Change CRM Database Collation, leads from Mautic not have been created anymore. But in Installation Guide I saw this warning step 2.

Step 2: Install new CRM integrator package On CRM side you can install a new package as normal. DO NOT Uninstall the old one. Make again steps from Installation Guide / CRM Plugin

Why Do Not Uninstall the old one?

Tks.

  1. eVolpe member avatar

    eVolpe Consulting Group Provider

    4 years ago

    Hello,

    You don't need reinstall the plugin to fix your issue. Make sure you change collation not only tables but columns too. If the problem still exists, check your sugarcrm.log and php error log and inform us about this, please.

    Maciej Jankiewicz eVolpe Support Team

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • Supported Versions
  • 7.10.0 to 8.6.1
Read Our Review

  • "Install and first test worked like a charm (well documented). Except for one little thing: In my environment there was an issue with database table cr..." - Endymion

    Read More Reviews

Other add-ons of interest

Glances - Integrate SuiteCRM with all your apps

The simplest way to work™. Glances integrates SuiteCRM with all your favorite workplace apps, acting as your go-to hub for real-time customer insights and personal tasks.

Featured

SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on SuiteCRM data so you can market to the right people at the right time. Compatible with all versions of SuiteCRM.

Featured

SendGrid Integration with SuiteCRM

SendGrid Integration helps you to track sent emails status in SuiteCRM. Analyse Email Engagement with Delivered, Opened, Clicked, Dropped, Bounced event. SendGrid virtually eliminates the complexities that usually go along with sending corporate emails on a large scale. SendGrid improves deliverabil...

Rating
Integrations Marketing Sales Marketing Automation INTEGRATION SuiteCRM Mautic mautic SuiteCRM