by Variance InfoTech Pvt Ltd

Accelerate your sales and marketing efforts while browsing the web by directly connecting your SuiteCRM contacts from Gmail using the Gmail Chrome Tool for SuiteCRM.

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#4873 - I can't enable the Gsync

Closed Bug? created by lior1 a year ago

This the message from the log Query Failed: SELECT * FROM vi_gsync_gmail_config LIMIT 0,1: MySQL error 1146: Table 'crm2.vi_gsync_gmail_config' doesn't exist

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    a year ago

    Hello,

    Can you plase check at database level like "vi_gsync_gmail_config" table is exist or not in Database of Your CRM.

    Regards,
    Variance Infotech PVT LTD

  2. lior1 member avatar

    lior1

    a year ago

    No, only these two vigsyncgmaillicenseaddon | | vigsyncgmaillicenseaddon_audit , my suitecrm version is 7.12

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      a year ago

      Hello,

      Is it possible for you to share CRM Login credential and FTP Details where you hosted your CRM?

      If yes then share with us on "techsupport@varianceinfotech.com" so we'll check your issue and you'll get quick solution

      Regards,
      Variance Infotech PVT LTD

    • lior1 member avatar

      lior1

      a year ago

      Sorry, it's not possible I can say we did had a older version installed and I uninstalled it to check if now you do support google workspace gmail

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      a year ago

      Hello,

      Can you uninstalled Gmail Chrome Tools zip from your CRM and install latest zip and check it's working or not for google workspace gmail

      Regards,
      Variance Infotech PVT LTD

    • lior1 member avatar

      lior1

      a year ago

      That's what I already did, still not working on server level with the error I sent

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      a year ago

      Can you share remote acess on "techsupport@varianceinfotech.com" so we'll check your issue?

      Regards,
      Variance Infotech PVT LTD

    • lior1 member avatar

      lior1

      a year ago

      Sorry, security issues, I can't.

  3. lior1 member avatar

    lior1

    a year ago

    Maybe you can send me the SQL to create the relevant table and delete the old ones?

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      a year ago

      Can you send your email address on "techsupport@varianceinfotech.com" so we'll send email of SQL to create table on that.

      Regards,
      Variance Infotech PVT LT

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  • "Good tool. Have had it fail on two occasions (Gmail or Chrome changes I believe), but Variance did fix it each time within one week." - brianpaavo

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