by Variance InfoTech Pvt Ltd

Accelerate your sales and marketing efforts while browsing the web by directly connecting your SuiteCRM contacts from Gmail using the Gmail Chrome Tool for SuiteCRM.

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#4422 - Login in the gmail extension

In Progress Installation created by philipppudelko Verified Purchase 4 months ago

Hi, Gmail Chrome Tool for SuiteCRM. When I want to login in the tool in Gmail it says" Invalid User Credential". I checked it, I typed in the correct credentials of my Suite CRM Installation. What am I doing wrong?

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    4 months ago

    Hello,

    Did you install the Extension zip in SuiteCRM?

    Also did you enable the feature from the Admin->Others->GSync for Gmail Section?

    Regards,
    Variance Infotech PVT LTD

    • philipppudelko member avatar

      philipppudelko Verified Purchase

      4 months ago

      I uploaded the zip.-file, but it doesn't automatically direct to the key validation. But I can see it installed at Admin-> Others. But when i hit the activate-button and validate the key the box keeps unchecked. Bildschirmfoto 2022-07-27 um 16.23.51.png

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      4 months ago

      Hello,

      As per the screenshot, It's look like your SuiteCRM Instance doesn't have proper permission to folders and files.

      Can you please give 775 or 777 Recursive Permission to your SuiteCRM Instance(folder).

      Regards,
      Variance Infotech PVT LTD

    • philipppudelko member avatar

      philipppudelko Verified Purchase

      4 months ago

      Alright, how do I do this?

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      4 months ago

      Hello,

      Do you have the Server(SSH) Access or Cpanel Access where you hosted your CRM?

      Regards,
      Variance Infotech PVT LTD

  2. philipppudelko member avatar

    philipppudelko Verified Purchase

    4 months ago

    IT is hosted at our IT vendor and I don't have acces. Seems like I need to talk to him about 775 and 777, right?

  3. philipppudelko member avatar

    philipppudelko Verified Purchase

    4 months ago

    OK, will do

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  • "Good tool. Have had it fail on two occasions (Gmail or Chrome changes I believe), but Variance did fix it each time within one week." - brianpaavo

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