by Variance InfoTech Pvt Ltd

Accelerate your sales and marketing efforts while browsing the web by directly connecting your SuiteCRM contacts from Gmail using the Gmail Chrome Tool for SuiteCRM.

Cancel at any time!
Free Trial

#3643 - Doesn't work

Closed Bug? created by chancock 2 years ago

I'm trying to use "GSync for Gmail" but it bizzarly says "GSync for Gmail Extensions is not installed click here to install GSync for Gmail extension" when clearly I have since that is what I'm using and where the message appears.

It also says "Invalid CRM URL" when I can assure you it is correct (which works well on another extension).

Any ideas about how to get it to work?

Thanks

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    2 years ago

    Hello,

    Apologies for the Inconvenience.

    Did you Enable the Google Chrome Tool from SuiteCRM after Installing the SuiteCRM Package?

    Regards, Variance Infotech PVT LTD

  2. chancock member avatar

    chancock

    2 years ago

    Thanks for your useful reply.

    The issue seems to be Step 9.

    There seems no abilty to "Activate GSync for Gmail feature".

    It's the same browser refreshed many times. As I can see the app in Gmail in Chrome, how come it's not in SuteCRM in anogther tab.

    Thanks

    Charles

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      2 years ago

      Hello Charles,

      how come it's not in SuteCRM in another tab.

      Can you please explain this thing in briefly.

      Regards, Variance Infotech PVT LTD

  3. chancock member avatar

    chancock

    2 years ago

    Simply, it's not in our SuiteCRM.

    I say 'another tab' to show that it is (ought to be) in the same activated Chrome state in Gmail.

    Charles

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      2 years ago

      Hello Charles,

      Did you Install the "Gmail Chrome Tool for SuiteCRM" in your SuiteCRM?

      Below is the Installation Process, 1) Download the Installable Package from the SuiteCRM Store and Install on your SuiteCRM. 2) Install the Chrome Extension from the Chrome Extension Store in Chrome Browser. 3) Enable the feature from the SuiteCRM.

      Regard, Variance Infotech PVT LTD

  4. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    a year ago

    Hello

    Thanks for your valuable support and being our customer. We've not received any response from your side so for now, We're closing the ticket but if you've any questions or concern feel free to email us on techsupport@varianceinfotech.com or generate new ticket.

    Regards,
    Support Team Variance InfoTech Pvt Ltd

    • chancock member avatar

      chancock

      a year ago

      Thanks. I should be looking at this later this week. Charles

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
  • "Good tool. Have had it fail on two occasions (Gmail or Chrome changes I believe), but Variance did fix it each time within one week." - brianpaavo

    Read More Reviews