by Brainvire Infotech Pvt. Ltd

Electronic signatures provide a binding way to authenticate a document. It can also be quite the process to attach an encoded signature to an electronic document. We have simplified this in SuiteCRM with an easy-to-use electronic signature capture and embed tool. No need for any external signing software.

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#5503 - The signature field is there in the users module

Closed Bug? created by 2 months ago

The signature is not getting fetched in the pdf template

  1. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    2 months ago

    Hi,

    We have reviewed the issue, and it is functioning correctly on our end. The template loads successfully during generation. Let us know if you are still facing challenges.

    Thanks, Brainvire Team.

    • george7 member avatar

      2 months ago

      This is the issue i am facing

  2. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    2 months ago

    Hello

    Is it possible for you to provide your crm credentials. If then can you please send it to crmsupport@brainvire.com. If not can you please let us know the steps you followed to add signature in users module and how you tried to print the pdf. This would help us to analyse the issue and help you solve it.

    Thank you, Brainvire Team

  3. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    2 months ago

    Hello

    have you added AUTHSIGNATURE In Email template as per the instructions in the developer guide

    https://store.suitecrm.com/docs/esignature/user-guide

    Please check once and let us know.

    Thank you, Brainvire Team.

  4. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    2 months ago

    Hello

    Are you able to see the signature now.? Please let us know we will be happy to help you

    Thank You, Brainvire Team

  5. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    one month ago

    Hello

    Is the issue resolved? Would you like to set up a call and resolve issues if any

    Thank you, Brainvire Team

  6. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    about a month ago

    Closing the ticket as there is no update from customer. Please raise a new ticket if you are still facing the issue

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