by Variance InfoTech Pvt Ltd

Email Software Integration helps you to connect your SuiteCRM Leads/Contact/Subscriber List with your favorite email marketing platforms. The following marketing platforms are supported: SendGrid, Mautic, Constant Contact, Active Campaign, SendIn Blue

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#2805 - Synchronise more than 20 contacts suiteCRM to sendinblue

Closed Bug? created by benjaminpeere 4 years ago

Hello, I am having a trouble synchronising contacts from SuiteCRM to Sendinblue, here is what I do step by step : - Import contact from csv file to SuiteCRM (164 contacts) - go to the module to synchronise contacts from SuiteCRM to Sendinblue - synchronisation result is that only 20 contacts are synchronised with sendinblue - in Sendinblue I only have 20 contacts syncronised

I tried several things : - When I change the number of items displayed in a list in suiteCRM (from 20 to 200) for example, it works and all the contacts are syncronised, but I don't want to always display this much contacts - When I enter a new contact manually, it is synchronised with sendinblue

It seems that the porblem only happen with imported contacts.

Here is my module mapping configuration :

modulemapping.png

modulemapping2.png

I also tried with Batch management activated but it doesn't change anything.

if you have any solution it will be helpful. Thank you very much and thank you again for the good support you provide. Best regard.

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    4 years ago

    Hello,

    Data Sync from SuiteCRM to SendInBlue Batch wise means if you setup 20 Records in Batch Management then it'll sync initially 20 Records and remaining data will be sync through SuiteCRM Cron in backend Process.

    We have mentioned in User Manual that Cron needs to setup on Server for Sync Data. See Screenshot : http://prntscr.com/so8tjs

    So you needs to setup SuiteCRM Cron in your Server.

    Regards, Variance Infotech PVT LTD

    • benjaminpeere member avatar

      benjaminpeere

      4 years ago

      Thank you, in fact the cron was already setup but it seems that I wasn't patient enough to see the result. If I wait for a longer period (10min) it works. Thank you.

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      4 years ago

      Ok. Thank you for the Update.

      Shall i close this case now?

      Regards, Variance Infotech PVT LTD

    • benjaminpeere member avatar

      benjaminpeere

      4 years ago

      Yes you can close it now. Thank you. Best regards.

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      4 years ago

      Ok.

      Thank you.

      Regards, Variance Infotech PVT LTD

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