Data Export Tools

We have purchased and successfully installed the Data Export Tools add-on with SuiteCRM 8.2.1. We have used SFTP file drop sites for other applications and are familiar with host, port, and UserName and PW authentication fields. For our initial connector, we are using the precise host, port and authentication information that is working in another SFTP application for the same folder so there is no reason why the credentials should not work.

When we try to setup the connector to the same SFTP folder we are using in the other application, the screen simply shows a message stating "Loading, please wait." with a swirling icon. No matter what we try in the "path" entry field, the program hangs and will not complete the connection.

It appears that our syntax for the path to the folder may be incorrect. The note below the path field in the entry screen provides the following as the syntax for the folder: "/var/www/html/Folder Name"

However, the syntax for our folder, since we are using Plesk, is: /var/www/vhosts/ [domain] / [folder name] with the domain in the format: subdomain.domain.com followed by the folder name.

We have also tried multiple iterations of this, with using just the folder name, just a "/", a "/" with the folder name, etc. None of the iterations we could come up with were successful.

Could you provide more complete details on the syntax required for the path entry, and whether there is any reason the path we are trying to enter would not work? We need guidance as to what will work and what won't.

Finally, could you provide details on what the "status" toggle does?: Is it necessary? What benefits with having it ON vs. OFF. We have tried that as well for multiple iterations.

Please advise ASAP. We are stuck at this point. Thank you.