SuiteCRM Data Export Tools allows you to export records from any CRM module to any FTP location or post records to any URL using HTTP Post.
#4773 - Issue with SFTP setup in CRM for client
We have received a request for assistance from one of our users. We are having trouble setting up SFTP in the CRM for a client. The user has already installed the 'Data Export module' but cannot complete the setup.
Please prioritize this ticket and provide prompt assistance to the user to troubleshoot and resolve the issue. Please also keep the user updated on the status of the key.
If you require additional information from the user, please contact me at ocampbell@alpachi.com.
Thank you for your attention to this matter.
a year ago
Hello,
Apologies for the problem you're facing.
To Connect Server using SFTP Details, Needs to Enable SSH2 Extension of Server where your user hosted their CRM so can you please tell us your user have Enabled SSH2 Extension of Server in which they've installed Data Export Tools Extension.
Regards,
Variance Infotech PVT LTD
a year ago
tried to access and start work on setup and nothing happens. I get to this page and try to go further and nothing. I click next, save, etc. and nothing happens. It looks like there are menu choices above the red buttons but they are greyed out.
a year ago
Hello,
Can you please your user CRM Login Credential and FTP Details where they hosted your CRM on "techsupport@varianceinfotech.com" so we can check and you will get quick solution.
Regards,
Variance Infotech PVT LTD
a year ago
Hello -- are you available now to review?
a year ago
Hello,
We're close this case.
If you have further problem then please let us know.
Regards,
Variance Infotech PVT LTD