Collaborate more efficiently with employees within and across teams to get things done on time. The SuiteCRM Collaboration add-on is a one-stop solution for sales opportunities, projects, support and other collective teamwork needs. It’s designed to support your custom modules as well.
#4923 - Email notifications
Hi, I am experienced some email notifications issues. Previously email notifications etc all work. For some reason it stopped.
I tested main system email - and they seem to be working fine. For example sending mail from a project, using compose email.
I have tried reducing modules used on, and turning off all but 1 email notify setting. One note is that system notification seems to work OK. Any suggestion n getting this resolved? My system is WHM/CPANEL - SuiteCRM version 7.12.8
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dwaynecasey
10 months ago
As you said it was working earlier, Have you change anything recently with server, email setting or version? It may be the issue. To debug this issue, Can you do test the notification and same time check the SuiteCRM log and Apache error log of your server? That will help us to narrow down the issue.
Thanks & Regards, Team Urdhva Tech
10 months ago
I did in fact upgrade to version 7.13.3 - But issue was happening before. Here are some lines from the SuiteCRM log:
Sat Jul 1 18:44:13 2023 [5588][1][FATAL] {name:'Login',data: [2,1,1]},{name:'Logout',data: [0,0,0]},{name:'Created',data: [1,0,0]},{name:'Updated',data: [0,0,0]},{name:'Deleted',data: [0,0,0]},{name:'View',data: [9,0,1]},{name:'Restored',data: [0,0,0]} Sat Jul 1 18:44:14 2023 [5589][1][FATAL] {name:'Login',data: [2,1,1]},{name:'Logout',data: [0,0,0]},{name:'Created',data: [1,0,0]},{name:'Updated',data: [0,0,0]},{name:'Deleted',data: [0,0,0]},{name:'View',data: [9,0,1]},{name:'Restored',data: [0,0,0]} Sat Jul 1 19:08:59 2023 [7183][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: data not accepted. Sat Jul 1 19:08:59 2023 [7183][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: data not accepted. Sat Jul 1 19:09:00 2023 [7183][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: data not accepted. Sat Jul 1 19:09:00 2023 [7183][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: data not accepted. Sat Jul 1 19:10:26 2023 [7271][896e077b-3226-9805-d8ee-64553ae31b32][FATAL] SugarPHPMailer encountered an error: SMTP Error: data not accepted. Sat Jul 1 19:10:26 2023 [7271][896e077b-3226-9805-d8ee-64553ae31b32][FATAL] SugarPHPMailer encountered an error: SMTP Error: data not accepted. Sat Jul 1 19:10:26 2023 [7271][896e077b-3226-9805-d8ee-64553ae31b32][FATAL] SugarPHPMailer encountered an error: SMTP Error: data not accepted. Sat Jul 1 19:10:26 2023 [7271][896e077b-3226-9805-d8ee-64553ae31b32][FATAL] SugarPHPMailer encountered an error: SMTP Error: data not accepted. Sat Jul 1 19:11:21 2023 [7275][896e077b-3226-9805-d8ee-64553ae31b32][FATAL] SugarPHPMailer encountered an error: SMTP Error: data not accepted. Sat Jul 1 19:11:21 2023 [7275][896e077b-3226-9805-d8ee-64553ae31b32][FATAL] SugarPHPMailer encountered an error: SMTP Error: data not accepted. Sat Jul 1 19:11:21 2023 [7275][896e077b-3226-9805-d8ee-64553ae31b32][ERROR] send: PHPMailer Exception: { SMTP Error: data not accepted.
} Sat Jul 1 19:11:21 2023 [7275][896e077b-3226-9805-d8ee-64553ae31b32][ERROR] fromUser: Conversion of from user format Y-m-d h:iA failed Sat Jul 1 19:11:21 2023 [7275][896e077b-3226-9805-d8ee-64553ae31b32][ERROR] Saving Email with invalid From name and/or Address. Details: From field is not set. From address is invalid. From-name is not set. From name is not set. From address and name pair does not match to from address. From address and name pair is invalid. codes:1, 6, 7, 10, 20, 15 Sat Jul 1 19:11:21 2023 [7275][896e077b-3226-9805-d8ee-64553ae31b32][ERROR] Unable to find relationship emails_email_templates Sat Jul 1 19:11:21 2023 [7275][896e077b-3226-9805-d8ee-64553ae31b32][ERROR] Unable to find relationship emails_email_templates Sat Jul 1 19:11:21 2023 [7275][896e077b-3226-9805-d8ee-64553ae31b32][ERROR] Unable to find relationship emails_email_templates Sat Jul 1 19:11:22 2023 [7275][896e077b-3226-9805-d8ee-64553ae31b32][FATAL] SugarPHPMailer encountered an error: SMTP Error: data not accepted. Sat Jul 1 19:11:22 2023 [7275][896e077b-3226-9805-d8ee-64553ae31b32][FATAL] SugarPHPMailer encountered an error: SMTP Error: data not accepted. Sat Jul 1 19:11:22 2023 [7275][896e077b-3226-9805-d8ee-64553ae31b32][ERROR] send: PHPMailer Exception: { SMTP Error: data not accepted.
} Sat Jul 1 19:11:22 2023 [7275][896e077b-3226-9805-d8ee-64553ae31b32][ERROR] fromUser: Conversion of from user format Y-m-d h:iA failed Sat Jul 1 19:11:22 2023 [7275][896e077b-3226-9805-d8ee-64553ae31b32][ERROR] Saving Email with invalid From name and/or Address. Details: From field is not set. From address is invalid. From-name is not set. From name is not set. From address and name pair does not match to from address. From address and name pair is invalid. codes:1, 6, 7, 10, 20, 15 Sat Jul 1 19:11:22 2023 [7275][896e077b-3226-9805-d8ee-64553ae31b32][ERROR] Unable to find relationship emails_email_templates Sat Jul 1 19:11:22 2023 [7275][896e077b-3226-9805-d8ee-64553ae31b32][ERROR] Unable to find relationship emails_email_templates Sat Jul 1 19:11:22 2023 [7275][896e077b-3226-9805-d8ee-64553ae31b32][ERROR] Unable to find relationship emails_email_templates
10 months ago
It looks like you have issue with your mail server, Please go through this link , It may help you.
Thanks & Regards, Team Urdhva Tech