by Urdhva Tech

Collaborate more efficiently with employees within and across teams to get things done on time. The SuiteCRM Collaboration add-on is a one-stop solution for sales opportunities, projects, support and other collective teamwork needs. It’s designed to support your custom modules as well.

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#4428 - Collaboration validate issue

In Progress Bug? created by Aviv.c a year ago

every few weeks we get the error: "It seems license not configured or key is not valid Click here to configure license" in the collaboration plugin. Only after we validate the plugin it's fixed.

Please advise. Thanks, Aviv

  1. urdhvatech member avatar

    Urdhva Tech Provider Affiliate

    a year ago

    This is strange. Can you please verify that any firewall is restricting to connect store? We can connect over Skype. If the issue persists.

    Thanks & Regards, Team Urdhva Tech

    • Aviv.c member avatar

      Aviv.c

      a year ago

      Hi There are more plugins in our system that are connected to the store without any problem. We cae schdule a skyp meeting. Thanks

  2. Aviv.c member avatar

    Aviv.c

    a year ago

    Hi Any updates??

    • urdhvatech member avatar

      Urdhva Tech Provider Affiliate

      a year ago

      Hi, The issue is really strange. I would be pleased to resolve this, provided I can generate it, It would be nice if you can generate the issue on the Dev instance so we can debug for the issue. We can discuss it over skype: urdhvatech

      Thanks & Regards,

      Team Urdhva Tech

  3. Aviv.c member avatar

    Aviv.c

    a year ago

    Hi We don't have a license for the DEV. Please proved me with a license and I will be able to reproduce the problem. Thanks, Aviv

    • urdhvatech member avatar

      Urdhva Tech Provider Affiliate

      a year ago

      You can use same license for the DEV as well.

      Thanks & Regards, Team Urdhva Tech

  4. Aviv.c member avatar

    Aviv.c

    a year ago

    Hi I use the same license on DEV. See the screen shot attached. How we can continue from here?

    • urdhvatech member avatar

      Urdhva Tech Provider Affiliate

      a year ago

      Hello, It seems attachment is missing. We can connect over Skype.

      Thanks & Regards, Team Urdhva Tech

    • urdhvatech member avatar

      Urdhva Tech Provider Affiliate

      a year ago

      I have checked the screenshot via email. Please configure license key same as on production.

      Thanks & Regards, Team Urdhva Tech

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