Collaboration

Collaborate more efficiently with employees within and across teams to get things done on time. The SuiteCRM Collaboration add-on is a one-stop solution for sales opportunities, projects, support and other collective teamwork needs. It’s designed to support your custom modules as well.

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#3096 - Can't see the alerts

Closed Bug? created by Gal_Shamir Verified Purchase 3 years ago

Hi, I just started to test this plugin. I have 1 weird issue, while I'm tagging a user, he doesn't get notification in the CRM (he got the email). Added a screenshot for you to see. I granted access to my role to Alerts.

Thanks, Gal

Urdhva Tech Provider Affiliate
3 years ago

Hello Gal, Thank you for using our add-on. Can you please make sure that you have enabled notification from configuration ?

Thanks & Regards, Team Urdhva Tech

reply
Gal_Shamir Verified Purchase
3 years ago

Hi, I filled all the fields.

Thanks, Gal

reply
- Urdhva Tech Provider Affiliate
  3 years ago
  
  Thanks for the update, Can you confirm and it works now?
  
  Thanks & Regards, Team Urdhva Tech
  
  reply
Gal_Shamir Verified Purchase
3 years ago

Hi, Unfortunately, it isn't. Attached a screenshot for you to see.

Thanks, Gal

reply
- Urdhva Tech Provider Affiliate
  3 years ago
  
  It seems screenshot are not attached. Can you come up over the Skype. So, I can check issue on your instance by screen sharing. Our skype id is urdhvatech
  
  Thanks & Regards, Team Urdvha tech
  
  reply
- Urdhva Tech Provider Affiliate
  3 years ago
  
  It seems that needs to be debug. 1) Can you check file permission and ownership of below directory at custom/modules/Alerts modules/UT_Collaboration 2) Can you try verify you have entry in alerts table in your database? 3) As it seems you are using roles for restricting something. Can you try admin->Repair->Repair Roles ? 4) Can you create 2 admin users (user1, user2) and use the collabroation comments, and see if user1,2 receives the notification in alert? This is to confirm that Alert notification works and may be some configuration or SecurityGroup, roles configured such a way that they do not get alerts.
  
  Lastly, If that doesnt work, we need to setup a meeting, where I can check myself.
  
  Thanks & Regards, Team Urdhva Tech
  
  reply
- Urdhva Tech Provider Affiliate
  3 years ago
  
  Hello Gal,
  
  Wanted to following-up on this case. Have you tried the above suggestion and does that help you?
  
  Thanks & Regards, Team Urdhva Tech
  
  reply

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Collaboration

#3096 - Can't see the alerts

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