Brainvire’s Multi Merge add-on for SuiteCRM helps users find duplicate records based on email ID and merge those records to remove data redundancy from the CRM. In a few clicks, users can remove all duplicate records from the Leads, Accounts, and Contacts modules.
#5394 - Multi merge not show any contact to marge
Hi, we're trying your plugin. But When I click to search duplicated contacts (I have a lot of them) I get an empty list. I don0t enter any email.
2 months ago
Hello
Duplicate contacts will show based on email. If you have Contacts with same email, it will be listed in duplicate list
Thank you, Brainvire Team.
2 months ago
I have plenty contacts with email repeated, about 5k
2 months ago
Hello
Can you try giving this email in that search box and check if its getting listed.
For us to look into the issue, is it possible to provide CRM access. You can send us details in crmsupport@brainvire.com
Thank You Brainvire Team
2 months ago
Right now we don't have the CRM published. Any chance to use anydesk?
2 months ago
Hello
Yes we can connect via AnyDesk tomorrow at 11:30 AM IST. Is it fine for you?
Thank you, Brainvire Team
2 months ago
Hello
Let me know when you are available. We can schedule a call.
Thank you, Brainvire Team
2 months ago
Hi! sorry, but our partner had a car accident this morning. He's ok, but he will be off for a few weeks. We need the plugin in any case, but he is the one who manages the crm and we need him in order to evaluate the trial. Can we cancel it for now until his comeback?
2 months ago
Sorry to hear that. Hope he gets well soon.
Yes you can cancel the trial from store and purchase it once he is back after recovery.
Thank you, Brainvire Team,
2 months ago
Hello
Closing the ticket for now. You can raise new ticket once you are back
Thank you, Brainvire Team