by Vedisoft

Avaya Integration is a computer telephony integration between SuiteCRM and Avaya PBX. Add-on supports PBX "Avaya IP Office"

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#318 - integration with avaya

Closed Bug? created by THOMASHORAN 3 years ago

Can you ask suitecrm the following question
“For suitecrm to use Avaya call recording, what Avaya licenses are required other than Voicemail PRO ? Is Contact Store license required?

  1. Vedisoft member avatar

    Vedisoft Provider

    3 years ago

    Hi,
    These licenses are required:
    - Avaya CTI Link Pro license
    - Avaya VoiceMailPro license for audio recording

    No, Contact Store license is not required.

  2. Vedisoft member avatar

    Vedisoft Provider

    3 years ago

    Pay attention you have to configure in Avaya settings to store audio records separatly for every single user/extension.
    (there are 2 ways in Avaya to store audio records - all in one folder and separate for every user/extension)

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