Avaya Integration is a computer telephony integration between SuiteCRM and Avaya PBX. Add-on supports PBX "Avaya IP Office"
#318 - integration with avaya
Can you ask suitecrm the following question “For suitecrm to use Avaya call recording, what Avaya licenses are required other than Voicemail PRO ? Is Contact Store license required?
7 years ago
Hi, These licenses are required: - Avaya CTI Link Pro license - Avaya VoiceMailPro license for audio recording
No, Contact Store license is not required.
7 years ago
Pay attention you have to configure in Avaya settings to store audio records separatly for every single user/extension. (there are 2 ways in Avaya to store audio records - all in one folder and separate for every user/extension)