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#912 - SugarChimp Has Stopped Syncing

Closed Bug? created by accounts1 4 years ago

Why I am getting this error message ?

The license was unable to validate. Please log into your SugarCRM instance, go to Admin->SugarChimp->License Configuration and validate your license.

If you have any questions about this, please email SugarChimp Support and we will help you out: support@sugarchimp.com

Site: http://13.81.212.199/crmdev/ SugarCRM Version: 6.5.24 SugarCRM Edition: CE SugarChimp Version: 7.9.3a

SugarChimp License: unknown - could not retrieve

  1. fanatical_jon member avatar

    fanatical_jon Provider

    4 years ago

    Hello there,

    Looking at your license key, it seems that it's only been pinged a few times in the last couple weeks, meaning that most of our processes are not reaching their destination. Our scheduler runs check to ensure your license is valid before it will process any syncing. My guess is that there is a firewall on the network blocking outbound calls to SugarOutfitters? If you go to admin > SugarChimp Configuration > Step 2, and click validate, does it show the license key is validated?

    Also, can you email or Sugar logs to support@sugarchimp.com? You can get them by going to admin > System Settings > View log. Click all, and copy all on that page and paste it into a text document. We will get you sorted out!

    Thanks, Jon

  2. fanatical_jon member avatar

    fanatical_jon Provider

    4 years ago

    Hello again,

    I wanted to follow up with you to see if you were able to get your license working as expected? If not, can you explain where the problem occurs in the process of validating your license key?

    Let me know how I can help.

    Thanks! Jon

  3. fanatical_jon member avatar

    fanatical_jon Provider

    4 years ago

    Hello there,

    I'm going to go ahead and close this case out for now. If there is anything else we can help you with, don't hesitate to ask.

    Kind Regards, Jon

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