Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on SuiteCRM data so you can market to the right people at the right time. Compatible with all versions of SuiteCRM.
#828 - SugarChimp not working
Hello
I have installed SugarChimp on our hosted SuiteCRM instance. It seems to run once (syncronise the data between a target list and a MailChimp list) then break the scheduler. I have had SalesAgility support on this (we host with them) but it hasn't resolved the issue (the scheduler ran fine until changes were made to the target list, then syncronised and broke again). This is month 3, so it's run out of trial period and i have paid for the basic subscription and still nothing!
Please could you contact me to try and get this sorted?
Many Thanks
stephen
6 years ago
Hello Mark,
I'm sorry to hear that you're having issues with the scheduler. Why don't we get on a call to try and clear up the issue. Can you schedule a call with me here: https://calendly.com/fanaticallabs/sugarchimp-support
We will need access to the php error logs as well to see if we can figure out what is causing the scheduler to falter. I look forward to getting this worked out for you. Let me know if I can help with anything else prior to the call.
Best Regards, Jon
6 years ago
Hello Mark,
I appreciate your time on the call last week. Have we heard anything back from SalesAgility in regards to the schedulers not working?
Thanks, Jon
6 years ago
Hello again Mark,
I hope you've had a nice holiday season. I wanted to check in and see if you've had any updates on your schedulers from the SalesAgility side? Anything I can help with here or are you good to go now?
Thanks, Jon
6 years ago
Hello Mark,
I'm going to close this case out for now. If you need anything else from us, don't hesitate to reach back out.
Thanks! Jon