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#828 - SugarChimp not working

Closed Bug? created by mark1 4 years ago

Hello

I have installed SugarChimp on our hosted SuiteCRM instance. It seems to run once (syncronise the data between a target list and a MailChimp list) then break the scheduler. I have had SalesAgility support on this (we host with them) but it hasn't resolved the issue (the scheduler ran fine until changes were made to the target list, then syncronised and broke again). This is month 3, so it's run out of trial period and i have paid for the basic subscription and still nothing!

Please could you contact me to try and get this sorted?

Many Thanks

  1. fanatical_jon member avatar

    fanatical_jon Provider

    4 years ago

    Hello Mark,

    I'm sorry to hear that you're having issues with the scheduler. Why don't we get on a call to try and clear up the issue. Can you schedule a call with me here: https://calendly.com/fanaticallabs/sugarchimp-support

    We will need access to the php error logs as well to see if we can figure out what is causing the scheduler to falter. I look forward to getting this worked out for you. Let me know if I can help with anything else prior to the call.

    Best Regards, Jon

  2. fanatical_jon member avatar

    fanatical_jon Provider

    4 years ago

    Hello Mark,

    I appreciate your time on the call last week. Have we heard anything back from SalesAgility in regards to the schedulers not working?

    Thanks, Jon

  3. fanatical_jon member avatar

    fanatical_jon Provider

    4 years ago

    Hello again Mark,

    I hope you've had a nice holiday season. I wanted to check in and see if you've had any updates on your schedulers from the SalesAgility side? Anything I can help with here or are you good to go now?

    Thanks, Jon

  4. fanatical_jon member avatar

    fanatical_jon Provider

    4 years ago

    Hello Mark,

    I'm going to close this case out for now. If you need anything else from us, don't hesitate to reach back out.

    Thanks! Jon

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