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#346 - missing SugarChimp scheduler

Closed Installation created by JDenton 5 years ago

I am having loads of issues installing and using SugarChimp - I know have an issue with the scheduler missing and no documentation on how to fix this - even though there is a link in the pop up help - click through and its just general user guide and no way to search on it to see anything on scheduler.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hello John,

    The missing scheduler is going to be related to the installation issues you were running into this morning. There are only a few things that could've gone wrong to cause this issue, but it's hard to tell since the integration was uninstalled and reinstalled.

    I'm happy to get back on a call to work these installation issues out. There are not a lot of installation problems we face, and they typically are permissions related. I know we can get you up and running. Can you schedule a time tomorrow morning or afternoon to take another look at things? https://calendly.com/fanaticallabs/sugarchimp-support

    If the dev instance is public, you can send me your credentials privately and I can log in to look at what's going on this afternoon. The question portal is private, or you can email me, support@sugarchimp.com. Otherwise, I'll look for your meeting tomorrow and we can figure out what is going on.

    Thanks, Jon

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