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#2913 - Synchronize a list with many contacts

Closed Bug? created by info50 2 years ago

Hi, I have tried to sync 49,000 contacts from a target audience list with a mailchimp audience, but it doesn't sync. I've waited a couple of hours and it doesn't sync.

Can you please see why this is due?

A greeting!

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Happy to help. There could be a variety of issues. To start, can you take a screenshot of your Health Status page? You can access this by navigating to the Health Status page within the SugarChimp section of your CRM Admin page. Additionally, can you send a copy of your Sugar logs as well? Steps for this are below:

    1. From within Sugar Admin click System Settings
    2. Click View Log at the bottom of the page
    3. Click All at the top of the page
    4. Copy/paste the text that appears into a text file and send it along to mailchimp@fanaticallabs.com.com

    Thanks for your help in troubleshooting.

    Best, Heidi

    • info50 member avatar

      info50

      2 years ago

      Hello, I attach images of the status of suitecrm. On the other hand, I send the registration to the email you specify, mailchimp@fanaticallabs.com.com, I understand that 1 .com is left over. I have investigated, and when a new module is installed, in a crm that is already in use, it has to be given to "Repair and Quick Reconstruction". I already gave it, and it still doesn't work. - list text here I await news.

      A greeting.

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Thanks for sending that along. Based on the screenshots you sent, it looks like the integration is not fully installed. (You can see it is missing a SugarChimp integration version and the schedulers are missing.) The most common reason for this failed installation is due to permissions issues. You can read more here:

    https://fanaticallabs.zendesk.com/hc/en-us/articles/360016251832-Common-SugarChimp-Installation-Issues

    Once the permissions issues are addressed, you should be able to re-install the integration and the Health Status page should display active schedulers and a SugarChimp version.

    If that still does not resolve the issue, it might make sense to hop on a call to walk through the issue together. Feel free to schedule one using this link:

    https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

    Please let me know how things go and if this resolves the issue.

    Best, Heidi

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello there,

    We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

    Let me know how I can help.

    Thanks, Heidi Fanatical Labs Support

  4. info50 member avatar

    info50

    2 years ago

    Hi Heidi, well I'm trying to reinstall sugarchimp, but it keeps me saying this:

    100%

    Display log Install administration extension Installing Language Packs Including: cache / upgrades / temp / NHLAcP / scripts / post_install.php Please be patient as the installer finishes.

    You will be automatically redirected once it has completed.

    As you told me, it could be from some bad installation, so now, I'm waiting to see if it redirects me.

    Thank you.

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Thanks for sending that along. It sounds like it's getting to 100% but then not re-directing, is that correct? Can you tell me if you see a SugarChimp section if you manually navigate to your admin page? This should appear at the bottom of the page, as shown here: https://d.pr/i/Ma7zVa

    We're happy to hop on a call to chat further, if needed. Feel free to schedule some time using the link below:

    https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

    Thanks, Heidi

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello there,

    We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

    Let me know how I can help.

    Thanks, Heidi Fanatical Labs Support

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