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#2913 - Synchronize a list with many contacts
Hi, I have tried to sync 49,000 contacts from a target audience list with a mailchimp audience, but it doesn't sync. I've waited a couple of hours and it doesn't sync.
Can you please see why this is due?
A greeting!
stephen
3 years ago
Happy to help. There could be a variety of issues. To start, can you take a screenshot of your Health Status page? You can access this by navigating to the Health Status page within the SugarChimp section of your CRM Admin page. Additionally, can you send a copy of your Sugar logs as well? Steps for this are below:
Thanks for your help in troubleshooting.
Best, Heidi
3 years ago
Hello, I attach images of the status of suitecrm. On the other hand, I send the registration to the email you specify, mailchimp@fanaticallabs.com.com, I understand that 1 .com is left over. I have investigated, and when a new module is installed, in a crm that is already in use, it has to be given to "Repair and Quick Reconstruction". I already gave it, and it still doesn't work. - list text here I await news.
A greeting.
3 years ago
Thanks for sending that along. Based on the screenshots you sent, it looks like the integration is not fully installed. (You can see it is missing a SugarChimp integration version and the schedulers are missing.) The most common reason for this failed installation is due to permissions issues. You can read more here:
https://fanaticallabs.zendesk.com/hc/en-us/articles/360016251832-Common-SugarChimp-Installation-Issues
Once the permissions issues are addressed, you should be able to re-install the integration and the Health Status page should display active schedulers and a SugarChimp version.
If that still does not resolve the issue, it might make sense to hop on a call to walk through the issue together. Feel free to schedule one using this link:
https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting
Please let me know how things go and if this resolves the issue.
Best, Heidi
3 years ago
Hello there,
We haven't heard from you regarding the issue in a few days. Is there anything we can help with?
Let me know how I can help.
Thanks, Heidi Fanatical Labs Support
3 years ago
Hi Heidi, well I'm trying to reinstall sugarchimp, but it keeps me saying this:
100%
Display log Install administration extension Installing Language Packs Including: cache / upgrades / temp / NHLAcP / scripts / post_install.php Please be patient as the installer finishes.
You will be automatically redirected once it has completed.
As you told me, it could be from some bad installation, so now, I'm waiting to see if it redirects me.
Thank you.
3 years ago
Thanks for sending that along. It sounds like it's getting to 100% but then not re-directing, is that correct? Can you tell me if you see a SugarChimp section if you manually navigate to your admin page? This should appear at the bottom of the page, as shown here: https://d.pr/i/Ma7zVa
We're happy to hop on a call to chat further, if needed. Feel free to schedule some time using the link below:
https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting
Thanks, Heidi
3 years ago
Hello there,
We haven't heard from you regarding the issue in a few days. Is there anything we can help with?
Let me know how I can help.
Thanks, Heidi Fanatical Labs Support