by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on SuiteCRM data so you can market to the right people at the right time. Compatible with all versions of SuiteCRM.

Cancel at any time!
Free Trial

#2900 - problem with list sync

Closed Bug? created by info50 2 years ago

Hello, I have a problem with sugarchimp when it comes to synchronizing a target audience list in sugarchim itself. It doesn't appear when you sync the list in the sugarchimp module. It does not appear to select it, do you know what it could be? Thank you

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Happy to help. To clarify, are you working in a Target List or within Sync Settings? If you are setting up a new target list, or modifying an existing list's settings, you can do so within the Sync Settings page. The steps for this are below:

    1. From within your CRM, navigate to the admin page
    2. Scroll to the bottom of the page and click Sync Settings
    3. Select the Target List you'd like to sync or update

    More details about this process can be found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360020771271-Sync-a-Target-List

    If this doesn't resolve the issue, can you send along a screenshot of what you're encountering so I can take a closer look?

    Thanks, Heidi

  2. info50 member avatar

    info50

    2 years ago

    The problem is that the target audience list is already created, and it is not detected by the plugin to select and synchronize it.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Thanks for this clarification. To confirm, is it the Target List that isn't appearing or the Mailchimp Audience that doesn't appear? (A screenshot of this is found here: https://d.pr/i/pIBDHc) Additionally, can you tell me about how many Target Lists (within SuiteCRM) you have? If the Mailchimp Audience isn't appearing, it's possible you're not connected to Mailchimp while if the Target List isn't appearing, there may be another issue to consider.

    Thanks for your help in troubleshooting.

    Best, Heidi

  4. info50 member avatar

    info50

    2 years ago

    Hello, it is the sugar list that does not appear. Others appear, but the new one does not appear.

    It is quite important, and urgent.

    I am waiting.

    Regards

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Thanks for this response. If you have a lot of Target Lists (such as 100+) you may need to rename the Target List to begin with a number or the letter 'a' so that it appears at the top of the drop-down. The Target List drop-down allows for the first 100 lists to appear and be searched. However, if that doesn't resolve the issue, it might make sense to hop on a call to walk through this issue together. Can you find some time to troubleshoot further using the link below?

    https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

    Thanks, Heidi

  6. info50 member avatar

    info50

    2 years ago

    Thanks for your answer, I am going to test to see if there are more than 100 lists, and if I do not tell you and we set a date to see it together.

    Thank you!

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...