SugarChimp

Hello Mark,

That is certainly not expected behavior. Can you explain the process you used to import Leads from MailChimp? Did you want them to be Contacts in Suite, or Leads? Also, do those records have the associated email addresses with them, or are email addresses blank as well?

Thanks, Jon

Hi Jon!

I followed the instructions on the documentation, and I wanted them in Leads. And yes the records do have email addresses as well. Here's the list fields on mailchimp:

Hello Mark,

Thanks for getting that to us. On your admin > SugarChimp Configuration, can you go to Step 4. When you choose the list in question, what does the very last step show 'Sync New Subscribers As'? Then, can you also check your SugarChimp Field Mapping page (from admin > Field Mapping). When you choose the list, can you take a picture of those field mappings as well?

We'll figure out what's going on.

Thanks.

Hello Mark,

Thanks again for that information. I'm not sure how we could've brought in Contacts instead of Leads, unless that last option was possibly set to 'Contacts' for the original sync. SugarChimp will not create duplicate records whenever it finds someone in SuiteCRM already, including Contacts, Targets, and Leads. My best guess is that those records were created as Contacts, and since no fields were syncing to that module, they did not get names or anything. Then, when you attempted to resync to Leads, the integration already found those Contacts, and thus did not create new Leads.

Can you isolate and delete those empty Contacts? They should all be on the synced Target List in Sugar, if that makes it easier to find. I'd like to try and queue a resync after that has happened, to see if they come in as Leads this time around.

Thanks, Jon

Hi!

Sorry for the confusion, but I meant "contacts" as contacts from MailChimp. Will still try all the same just to pinpoint the root cause.

Thanks!

Alright, thanks for letting me know. I think it will be best for us to get on a screenshare to go over the issue together. You can schedule a call here: https://calendly.com/fanaticallabs/sugarchimp-support

I'll send over details on how we can join up from there. Thanks for your patience, we'll get it figured out.

Cheers! Jon

Hi!

Gentle bump.

Also, for our production server, we're using php 5.6, mysql 5.7 and suiteCRM 7.8. Going to try if it has anything to do with the php version.

Cheers! Mark

Hello Mark,

I apologize for the delay in getting back to you. I've been testing the integration on Suite 7.8 locally but am unable to replicate the issues. I suggest we get on another call to increase logging and figure out where this breakdown is occurring. Can you schedule another call here so we can do that: https://calendly.com/fanaticallabs/sugarchimp-support

Thanks, Jon

Hello Mark,

Thanks for updating us. It must have been a php7 compatibility issue, so I will certainly look into that as more and more servers will be running on it.

We need to make it more known that we have some interface issues with their default theme as of SuiteCRM 7.7 that causes those radio buttons not to display correctly. However, as you've said, switching to the Suite7 theme clears that up. Let us know if you run into anything else.

Cheers! Jon