by prafullsatasiya

LogTrack is the best plugin to track the user login history. It stores the login and logout date and time, and the IP address from where the users logged in.

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#502 - Log Track not showing login details of users

Open General Question created by gokul 3 years ago

I have installed Log Track trial version to know about the functionality of Log Track module. After installation, I have repaired the CRM and logged as Admin and went to admin page and to know users whoa are all logged now i have clicked "Track User Login" it redirect me to login track module, but there is no any details about user login. it show create login track and view login track only. so please give me the solution because i would like to buy the login tracker. Quick response from your side will help me a lot.

Thanks, Have a nice day!

  1. prafullsatasiya member avatar

    prafullsatasiya Provider Affiliate

    3 years ago

    Dear Gokul,

    Thank you very much reaching us for your issue.

    This plugin is working based on login and logout event in your system. After installation of Log Track plugin you or any of your users have not logout or login in your system so you are not able to see any activity in Log Track module.

    Once any user will login or logout in your CRM,you will be able to see Login time, Logout time, Username and IP address from where user logged in to your system.

    Please feel free to say me hello if you need any kind of help from our side.

    Thank you very much,
    Prafull

  2. stephentew member avatar

    stephentew Verified Purchase

    2 years ago

    I have the same issue, but I have logged in as other users and still no records are showing up

    • prafullsatasiya member avatar

      prafullsatasiya Provider Affiliate

      2 years ago

      Dear Sir,

      Thank you very much for contacting us for our issue.

      May I know which version of SuiteCRM are you using?

      Kindest Regards,

    • stephentew member avatar

      stephentew Verified Purchase

      2 years ago

      Version 7.8.2

      Sugar Version 6.5.24 (Build 509)

    • prafullsatasiya member avatar

      prafullsatasiya Provider Affiliate

      2 years ago

      Hi,

      If possible. can you provide me access to your CRM? so that we can check and fix the issue?

      Thanks

    • stephentew member avatar

      stephentew Verified Purchase

      2 years ago

      Can I have an email to send the information to?

    • prafullsatasiya member avatar

      prafullsatasiya Provider Affiliate

      2 years ago

      Dear Sir,

      Can you please share your detail to prafullsatasiya@gmail.com or info@specscale.com?

      Thanks

  3. prafullsatasiya member avatar

    prafullsatasiya Provider Affiliate

    2 years ago

    You can send me the details to this email address prafullsatasiya@gmail.com

    I need admin login credentials and FTP/cpanel.

    Thanks

  4. kevinc member avatar

    kevinc

    2 years ago

    This plugin is not working.I have installed this plugin in my crm instance.But even after after login / logout ,i am not able to see any user track log data.But the related table spec_logtrack,spec_logtrack_audit is already created.As no any event is getting fired for inserting records

    • prafullsatasiya member avatar

      prafullsatasiya Provider Affiliate

      2 years ago

      Dear Sir,

      Thank you very much for letting us know the issue.
      If possible, can you please share your CRM admin user credentials and FTP to our email address prafullsatasiya@gmail.com?

      Please feel free to ask me, if you have any query.

      Thanks

  5. riccardogaudiosot member avatar

    riccardogaudiosot Verified Purchase

    a year ago

    Hello, i have a same issue of all user, can you help me?

    Best Regards

  6. josemanuelmarin member avatar

    josemanuelmarin

    a year ago

    Hello, i have a same issue of all user, can you help me?

    LogTrack_Errors.png

    LogTrack_Errors_Detail.png

    • prafullsatasiya member avatar

      prafullsatasiya Provider Affiliate

      a year ago

      @josemanuelmarin

      Is it possible for you to share FTP/Cpanel details? You can share it to contact@specscale.com

      Thanks!

    • josemanuelmarin member avatar

      josemanuelmarin

      a year ago

      Sorry, i can't access to ftp because i have contracted suitecrm on demand.

  7. prafullsatasiya member avatar

    prafullsatasiya Provider Affiliate

    a year ago

    I think, they must provide you FTP access.

    I will check the plugin and let you know.

    Thanks!

  8. josemanuelmarin member avatar

    josemanuelmarin

    a year ago

    Ok. We do not have permissions to access the FTP, as it would have an additional cost.

    Thanks

  9. prafullsatasiya member avatar

    prafullsatasiya Provider Affiliate

    a year ago

    I'm working on this. I will keep you posted.

  10. josemanuelmarin member avatar

    josemanuelmarin

    a year ago

    Thanks!

  11. josemanuelmarin member avatar

    josemanuelmarin

    a year ago

    Hello,
    Anything new with the incidence?

    thanks

    • prafullsatasiya member avatar

      prafullsatasiya Provider Affiliate

      a year ago

      Hi,

      Sorry for the delay. We were not able to find the issue.

      Thanks!

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