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First steps - Syncing Contacts

Support June 10th, 2019 @ 4:33 pm

Dear Sirs,

Someone of Support can answer to my last entry of current post ?

Thanks in advance!

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First steps - Syncing Contacts

Support June 6th, 2019 @ 5:42 am

Hi,

The issue is just focused on syncing Contacts created from SuiteCRM, they don't sync to Outlook in anyway. In the opposite direction is working fine from the first test.

Before install the plugin, all Contacts on SuiteCRM has marked/checked the field "Sync to Outlook".

I'm using user "will" in both sides (on plugin setup and at login to suitecrm).

On "Search SuiteCRM Contacts" window (from plugin) appears all the contacts in suitecrm but with the icon with planet earth (not synchronized locally in Outlook). They just sync locally to outlook if I click on the button "Sync to Outlook" icon on the upper left corner of this window. If I open the Outlook's window "adress book", only appears those contacts that I previously sync manually through "Sync to Outlook" button.

During the plugin installation and also after that... if I access to plugin options on "Sync Configuration" / Contacts and click on "Click here to view how many Contacts will be synced" always the result for that request is ZERO. The three checkboxes sited on this panel are checked from the begin and the value for Tethered Mode is "I want to sync contacts between SuiteCRM and Outlook" also from the begin.

Any suggestion ?

Thanks in advance.

Regards

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First steps - Syncing Contacts

Support June 5th, 2019 @ 12:09 pm

Dear Sirs,

I'm install and reinstall several times your plugin and it never syncronize automatically contacts created on suitecrm to outlook. Either on first sync and either later creating contacts from suitecrm. The rest of entities and situations seems to sync fine. I've the following environment :

SuiteCRM 7.11 (MAMP) Windows 10 64b desktop + Outlook 2013, in both cases all maintance packs/fixes installed. Plugin 4.2.14. Enterprise on trial period. Plugin Setup:

General / Syncronize (schedule an automatic syncronization every 5 minutes) Thethered Mode : (I want to sync contacts between SuiteCRM and Outlook) Sync Configuration (Contacts marked for syncing in both directions) All contacts in SUITECRM with checkbox "Sync to Outlook" marked (many manually the others with massive change, but always before install plugin) We're testing outlook plugin with user will/will with demo dataset deployed provided by SuiteCRM installation Contacts only sync in these scenarios : - All contacts are sync to SuiteCRM if they were created before in Outlook - All contacts created in SuiteCRM are synchronized to Outlook if you force the manual sync option in window "Search CRM Contacts", they never sync automatically by the plugin, but you have visibility of those contacts from this window because the plugin shows contacts from SuiteCRM repository.

Any suggestion for solving automatically syncing on this last scenario... ??

Thanks in advance

Regards

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First steps - Syncing Contacts

Support May 29th, 2019 @ 4:01 pm

when I'm talking about "I've just updated 3 contacts"... I'm talking about "Sync to Outlook" checkbox flaged.

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First steps - Syncing Contacts

Support May 29th, 2019 @ 3:59 pm

Dear Sirs,

I've used this option already (before write the issue)... any it doesn't works... the only difference is that I didn't use mass update, I've just updated 3 contacts assigned to user "will", and the counter continues in "0 Records". Any suggestion ?

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First steps - Syncing Contacts

Support May 29th, 2019 @ 2:55 pm

I've selected the option "I want to sync contacts between SuiteCRM and Outlook" on "Tethered Mode" tab, and I'm using local Outlook 2013 64b with all patches installed. Thanks in advance!

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