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• Feature to Create a case / task?

  Support April 10th, 2017 @ 9:12 pm
  

  Thank you for your reply. Actually i know you can create inbound mail to automatically create cases. (although i must admit that one only works proper if the one sending the email is in your contacts list inside the crm, without it it seems to not send any email, update, etc to the case to the one who submitted it).

  However those email addresses you generally don't have in outlook. (but are more global ones like sales@ )

  In our particular case: We have global as well as individual mailboxes. It happens plenty of times where the individual mailboxes are having direct conversations / leads / cases (especially between management teams b2b)

  In such cases it's very nice where they can just tag it into a case / lead / etc in the system so it's available for everyone (and most importantly isn't forgotten and buried between 100's of other mails that come in every day).

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