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• Outlook Plugin Fail To Archive

  Support October 9th, 2019 @ 5:24 pm
  

  Hello team...thanks for your reply.

  Is there more than one "TO" address? No...only one address.

  Do any of the "TO", "CC" or "CCB" addresses appear as contacts within the CRM or Outlook? the email appears in CRM both as Account and Contact Email. When I press Archive, I choose only the Account tick box.

  Is there an attachment, if so what file type and how large is it? There are two attachments 87kb and 48kb. For the record the excel attachments has greek letters.

  Has the email been previously archived? No.

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